Desktop Support Officer, Axiom Technologies, Muscat, Oman

This job is OPEN to APPLY for ALL Nationalities, unless otherwise specified.

Read the Job Description, and scroll down for "Details to Register for this Job" to APPLY...

Axiom Technologies is a Global IT Services partner supporting medium to large-scale enterprises. Please visit our website for more information about what we do at www.axiomtechnologies.com.

We are looking for a capable resource to coordinate ranging from simple activities to more complex plans. This role will provide onsite/ on-call assistance to end-users within the organisation’s desktop computing environment in a timely and accurate fashion to ensure optimal service delivery.

IT Skills and Experience

• Desired Experience:
• Computer OS/Peripherals troubleshooting
• Handling Different PC Operating Systems ( Windows 7/8 and 10)
• Performing Hardware Software Installation ( understanding of deployment tools like SCCM)
• Basic knowledge of SOE and group policies
• Setup, fine tune, and maintain the monitoring & observability tools run at client site.
• The provided resources should be able to use the performance monitoring tools in order to actively do:
• Real Time Network Monitoring & Management
• Real Time Servers and Storage monitoring
• Real Time Application & Database Monitoring and Management
• Real Time Traceability & Dependency of various Applications/Assets
• Highlight the Root Causes & Bottlenecks impacting the systems / reasons for failure Transaction Journey Mapping
• Predict App Failures and also performance degrade Intelligent automation
• Ensure 100% ownership of the command center monitoring activities.
• The technical resources are preferred to have some good understanding on running, managing, and supporting the below applications/tools (from the monitoring and observability point of view).
• Printer support
• Good knowledge of MS Office tools installation & troubleshooting
• Excellent customer service and people skills
• Field experience supporting a variety of technologies and services
• Advanced technical abilities including solid troubleshooting skills applicable to Windows, Apple, and virtual operating systems
• Ability to manage time and resources to meet or exceed expectations in high-profile situations while maintaining professionalism under pressure

Personal Attributes:

• Excellent End-user computing skills.
• Good knowledge of Infrastructure support.
• Strong analytical and problem-solving capabilities
• Well organized and extremely detail-oriented
• Strong customer service ethic and great communication skills, both oral and written
• Passionate about delivering quality no matter what you are doing
• Can work both independently and in a collaborative team-oriented environment
• A self-starter, motivated to push the limits and think outside of the box
• Fondness for solutions that are simple, elegant, and effective
• Ability to work with and maintain confidential information

In-depth knowledge of:

• Windows OS (e.g. XP, Vista, Windows 7, 10)
• Microsoft Office applications
• PC/Laptop hardware
• PC/Laptop peripherals, including printers
• Mobile devices

Basic knowledge of:

• Active Directory
• Exchange
• Apple OS
• SCCM

IT Qualifications

At least two of the following:

• PC/Laptop OEM Maintenance Certification
• CompTIA A+ Certification
• Microsoft Certified IT Professional (MCITP) certification in the desktop area
• Microsoft Office Specialist (MOS) Certification

Experience in a similar role

• 1+ year of relevant experience.

What next?

If you are looking for that next challenge in your career and wish to apply for this role, please forward your resume to careers.au@axiomtechnologies.com

DETAILS TO REGISTER FOR THIS JOB:
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https://axiomtechnologies.com/jobs/desktop-support-officer-muscat-oman/


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