Assistant Manager, AC Technical Engineer (Arabic Speaker), Samsung, Dubai, UAE

This job is OPEN to APPLY for ALL Nationalities, unless otherwise specified.

Read the Job Description, and scroll down for "Details to Register for this Job" to APPLY...
Position Summary

The successful applicant will manage pre/post sales product support for Air Conditioning Products – RAC & System AC

Role and Responsibilities

    Contribute to successful product launch in the market – B2C & B2B
    Liaise with Internal Sales team to understand product requirements, installation & propose technical solutions
    Monitor/Reporting any early product quality warning and communicate with R&D to give customer solutions
    Provide training and share “know how” to service partners by creating relevant content
    Maintain positive KPIs and analyze/report abnormalities
    Add value to customer’s experience through driving internal improvements in contact center, digital channels
    Initiate Care Packs (Maintenance Packs, Extended Warranty) sales in customer channels
    Detect/Mitigate business risk activity and report periodically

Product Launch

    Perform product/service launch plan by timeline (Contents, Parts, tools, training etc.)
     Monitor/Report any potential product quality issue with systematic risk sensing and reporting
    Analyze defect symptom & provide necessary solutions to customers on timely manner
    Develop process or JIGs to provide prompt technical solution

Technical Operation

    Ensure healthy technical operation for RAC & System AC products
    Create/distribute help contents to strengthen self-service for end users and advanced repair skills for Samsung engineers
    Prepare product training manuals & Conduct On site/ Online training as per annual training calendar
    Analyze and solve repetitive repairs and multiple defects resulted from service failure
    Reduce service costs by analyzing No Part Used cases and develop an improvement measure by finding the reason

Skills and Qualifications

    Bachelor degree in Mechanical/ Air Conditioning Engineering
    Arabic speaking is required
    Must have 4 - 6 years of experience in Product Support/ Customer Service with a reputed Company in Air Conditioning field.
    Currently working in the UAE and has existing GCC work experience
    Excellent communications skills and the ability to work with multiple stakeholders

DETAILS TO REGISTER FOR THIS JOB:
NOTE: ATS-friendly CV is COMPULSORY!

https://sec.wd3.myworkdayjobs.com/en-US/Samsung_Careers/job/Butterfly-Building-Tower-A-Dubai-Media-City-Dubai-UAE/Assistant-Manager--AC-Technical-Engineer--Arabic-Speaker-_R93701


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