Assistant Front Office Manager, Hilton, Sharjah, UAE

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Work Locations: DoubleTree by Hilton Sharjah Waterfront Hotel & Suites
Sharjah Al Majaz waterfront
 Sharjah 500200

An Assistant Front Office Manager assists in supervising the Front Office Team to ensure that Team Members are prepared and well-informed to deliver Guests an exceptional experience from check-in through check-out.


What will I be doing?

As Assistant Front Office Manager, you will assist in supervising the Front Office Team to ensure that Team Members are prepared and well-informed to deliver Guests an exceptional experience from check-in through check-out. An Assistant Front Office Manager is responsible for managing the first impressions of our Guests and, therefore, must perform the following tasks to the highest standards:

    Assist the Front Office Manager to oversee the entire Front Office operation to maintain high standards
    Assist the Front Office Manager to evaluate levels of Guest satisfaction and monitor trends, with a focus on continuous improvement
    Ensure regular and VIP Guests are recognised and that the Front Office department operates with a sales attitude and promotes the hotel brand's loyalty scheme
    Maximise room occupancy at best rates and use up-selling techniques to promote hotel services and facilities
    Assist the Front Office Manager with setting departmental objectives, work schedules, budgets, policies, and procedures
    Monitor the appearance, standards, and performance of the Front Office Team Members with an emphasis on training and teamwork
    Ensure Team Members have current knowledge of hotel products, services, pricing and policies, as well as knowledge of the local area, and are continuously trained to learn and understand policies and practices
    Maintain good communication and working relationships with all hotel departments
    Monitor staffing levels to meet cover business demands
    Conduct monthly communication meetings, in the absence of the Front Office Manager, and produce minutes
    Assist the Front Office Manager with staff performance issues in compliance with company policies and procedures
    Assist the Front Office Manager with recruiting, managing, training and developing the Front Office team
    Act in accordance with policies and procedures when working with front of house equipment and property management systems

What are we looking for?

Assistant Front Office Managers serving Hilton brands are always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

    Previous supervisory experience in Front Office within the hotel/leisure/retail
    High level of IT proficiency
    High level of commercial awareness and sales capabilities
    Excellent leadership, interpersonal and communication skills
    Accountable and resilient
    Commitment to delivering a high level of customer service
    Flexibility to respond to a variety of work situations
    Ability to work on your own and as part of a team



What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands.  Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day.  And, our amazing Team Members are at the heart of it all!





Schedule: Full-time
Brand: Doubletree by Hilton
Job: Guest Services, Operations, and Front Office

DETAILS TO REGISTER FOR THIS JOB:
NOTE: ATS-friendly CV is COMPULSORY!

https://hilton.taleo.net/careersection/us_hotel_ext/jobdetail.ftl?src=SNS-102&tz=GMT+05%3A30&SNS=11700&job=1776545&tzname=Asia%2FCalcutta


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