Area Manager, Encore, Dubai, UAE

This job is OPEN to APPLY for ALL Nationalities, unless otherwise specified.

Read the Job Description, and scroll down for "Details to Register for this Job" to APPLY...


Key Job Responsibilities

Account Management

    Develop and maintain strong relationships with clients at all levels of their organisation and provides outstanding customer service while focusing on customer retention.
    Identify key issues and decision makers that will influence the contract renewal and leverage all available internal resources to facilitate the planning effort for renewing existing business.
    Create and participates in business review presentations.
    Service high profile/visibility events and act as a point of escalation when needed.

·       Partner with Venue Regional Sales Management Leadership on sales strategies.

    Collaborate with venue partners to find new opportunities for revenue streams and select services.

Financial Management and Reporting

    Ensure assigned locations are running an efficient and profitable operation with a focused approach on revenue maximisation and profitability using cost control measures in accordance with the company’s standard operating procedures.
    Achieve Encore’s financial goals for the location(s) by ensuring the proper management of labour, equipment sub-rentals and other costs.
    Trains and directs operations and sales teams to complete standard and ad hoc reports.
    Complete and analyse reports and budgets to effectively manage the business.
    Manages the utilisation of the company billing system, coordination of invoicing activities and that billing is reviewed and approved by clients.
    Confirms venue partners process all payments to Encore in a timely basis.

Operations Management                                                                                                                                       

    Oversee venues in an assigned region to ensure daily floor operations are completed, and in accordance to brand and safety standards.
    Confirms that the operations team and assigned locations is using inventory control procedures to maintain proper inventory levels while also maintaining safety, security, and quality assurance of equipment.
    See the Big Picture by analysing schedules and available labour and equipment resources and makes recommendations for labour and equipment sharing within local markets for assigned locations.
    Guarantees an Encore management presence at all venue meetings, such as daily stand ups or sales meetings.
    Meet with Venue Leadership to review upcoming events, problem solving, operational feasibility, and budgets for all assigned locations.
    Conduct periodic financial reviews at each location with a focus on cost and revenue opportunity management and to ensure benchmark goals are met.
    Collaborates with Regional Venue Management teams when necessary.

Equipment & Information Management

    Enforce the security of stored gear, transportation, and maintenance of equipment at locations.
    Provide analysis of equipment needs for locations and partner with Regional Operations Manager and Regional Operations Director to establish proper CAPEX submission.
    Ensure that the management team effectively utilises all Company computer systems and software programs, providing assistance when necessary.
    Develop programmes that improve efficiencies within the area through shared labour, equipment, and industry knowledge.
    Assist Regional Operations Manager and Regional Operations Director with implementing and maintaining initiatives and ensuring optimal performance.
    Utilise company systems for site visit reviews to ensure location adherence to Standard Operating Procedures (SOPs) and appropriate business practices.

Sales Management       

    Hold each assigned location accountable to maintaining a healthy pipeline at all times to achieve established revenue targets.
    Ensure Sales forecasting efforts at all assigned locations are accurate and reports are submitted in a timely manner.  

·       Create and presents information and reports, as needed, to senior management related to business performance, pipeline, forecasting, etc.
·       Provide sales support and leadership to assigned locations, connecting with appropriate sales resources as needed.
·       Maintain knowledge of new product/service offerings and emerging technology supporting meetings and events.
·       Partner with Venue Sales Leadership on sales strategies.

Customer Service                                                                                                                                        

    Deliver World-Class Service by cultivating and maintaining relationships with customers, venue personnel and various Encore supporting functions and departments.

    Lead assigned venues to exceed the expectations and needs of internal and external customers.
    Enforce the guidelines in the Employee Guide and/or venue standards for the team to portray a polished and professional image.

Team Leadership and People Development                                                                                                                                        

    Embrace and foster the company’s Core Values.
    Act as a liaison between the Regional Operations Manager and Regional Operations Director and venue partners.
    Value People by promoting a culture of high performance, accountability and continuous improvement that values learning and a commitment to quality.
    Direct and manage performance, address employee concerns, maintain adequate staffing levels, and facilitate team development.
    Mentor assigned venue leaders.
    Lead and manage the HR activities including selection, performance management, employee engagement, and learning.
    Encourage and provide focused and continued coaching to develop the skills of team members.
    Manage succession planning to prepare strong talent bench strength.
    Recommend team members for training opportunities, as needed.

Disclaimer:

The duties and responsibilities described are not a comprehensive list and may change, or additional tasks within scope of work may be assigned at any time with or without notice, as necessitated by business demands.

DETAILS TO REGISTER FOR THIS JOB:
NOTE: ATS-friendly CV is COMPULSORY!

https://jobs.encoreglobal.com/en/job/-/-/6228/68096261040


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