Airport Operations Manager, Cathay Pacific, Riyadh, KSA

This job is OPEN to APPLY for ALL Nationalities, unless otherwise specified.

Read the Job Description, and scroll down for "Details to Register for this Job" to APPLY...
Company Description

Let your passion fly! We’re proud to be one of the world’s leading airlines. Our reputation is built on a long track record of success, an ongoing commitment to our home Hong Kong, and the delivery of customer service that’s straight from the heart. All of this is possible due to our talented people who share our passion for aviation and our commitment to being the best. Our global family can open up a world of opportunities for you. This means that your first role at Cathay Pacific won’t be your last. It could take you anywhere. Let your ambitions take you places!
Role Introduction

To lead and manage the overall airport operations to run smoothly and efficiently during all operational shifts whilst complying with the established safety, security and quality standards.

To deliver the best possible operation and airport service experience ensuring our customers always feel special and valued at all times, regardless of circumstance.

To inspire our people and suppliers to embrace change and excel in everything they do including to take every opportunity to benefit from technological advancement and representing the Company’s best interests within the local community.
Key Responsibilities

Safety First, Quality Always

    Rigorously execute corporate safety, security and quality policies to ensure the station, employees and suppliers are fully compliant with all regulatory requirements and quality standards
    Achieve absolute operational integrity, with zero safety defects and security infringements
    Advocate a “Just Culture” and develop proactive partnerships with stakeholders in root cause investigations and analysis
    Partner with local airport management to identify and mitigate personal, safety and security risks in the workplace for employees (suppliers included) by promoting and developing a culture of zero tolerance on safety and security incidents
    Act as the Airline’s Operational Duty Holder (ODH) of the airport adhering to the risk escalation process to the Functional Duty Holder (GM ASD)

Operational Excellence

    Lead the local team to achieve error free operational excellence with particular emphasis on safety management, on time performance, baggage handling and future airport experience

    Proactively explore ways to excel above published standards, airport policies and procedures
    Deploy resources productively to maximise efficiency
    Celebrate and promote ‘Best Practise’
    Oversee and play an integral role to ensure airport operational continuity

Outstanding Product and Services

    Inspire the local team to live the ‘Service Straight From The Heart’ principles as an enabler to create genuine connection and memorable experiences for our customers across all points of contact
    Actively seek opportunities to apply new technologies in the customer experience flow
    Drive airport lounge experience to the highest level with a customer centric approach

Crisis Management Capability and Preparedness

    Support the Regional Business Resilience Coordinator to develop organisational, supplier and individual capabilities for effectively handling Emergency and Accident (E&A), Irregular Operations (IROPS), and other foreseeable airport contingencies
    Plan for and manage exercises, reviews, and update all contingency plans and manual backup procedures at least once per annum

People Development and Performance Management

    Lead, support and encourage own team to achieve success
    Build a strong and motivated team, ensure the right organisational structure and the right people are in place to foster positive team spirit and facilitate teamwork
    Actively participate in recruitment and selection activities for the airport team
    Supervise and mentor direct reports, encouraging effective collaboration
    Develop employees with high potential and identify learning opportunities to ensure appropriate training and development programmes are in place to suit both self-handled and 3rd party ports as appropriate

Supplier Management

    Actively manage supplier performance levels as per contract and service level agreements
    Ensure sub-contracting as per contract and engage the relevant parties when information and changes occur
    Set clear direction and expectations to suppliers as per corporate requirements
    Conduct regular (at least monthly) performance review meetings with the suppliers

Requirements

Academic qualifications

    A diploma qualification in a related discipline is a minimum educational standard
    Bachelors and/or Master’s degree in operations management, business administration, airport planning and management or airport operations is desirable

Knowledge, skills, training and experience

    Excellent command of written and spoken English is mandatory with the local language being an advantage

    Three years’ airport operational / customer handling experience
    At least two years’ recent experience in a supervisory / management capacity
    Up to date knowledge of all regulatory and local legal requirements relating to airport operations and passenger processing
    Command of the different management processes and their importance as they vary from normal operations to disruption or emergency situations
    Superior independent working capabilities coupled with good decision-making skills
    Self-motivated and committed leader who enjoys team work
    Strong customer service mentality with superior interpersonal skills
    Effective use of negotiation skills
    Good analytical/numerical skills and experience of planning, reviewing and managing budgets and costs
    Ability to interpret and implement global policy to ensure local compliance
    Ability to think logically and commercially in order to present and justify ideas/findings to a wide variety of audiences that are often culturally diverse
    High personal presentation as the job-holder is expected to represent the Company at external/internal meetings
    Proven track record of supplier management in-line with Company policy to involve contract renewal, negotiation, agreeing terms of business, and senior management endorsement
    Strong computer literacy including Word, Excel and PowerPoint
    Leads, adapts to and embraces constant change

DETAILS TO REGISTER FOR THIS JOB:
NOTE: ATS-friendly CV is COMPULSORY!

https://careers.cathaypacific.com/jobs/airport-operations-manager-1921408


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