Senior Travel Executive, Tag Group, Riyadh, Saudi Arabia

This job is OPEN to APPLY for ALL Nationalities, unless otherwise specified.

Read the Job Description, and scroll down for "Details to Register for this Job" to APPLY...

It is important that you have passion for the job you do, as well as a drive to want to do better. In return, TAG will support your growth and development, as well as offer opportunities to progress or maybe even change tack!

The What

As a Senior Travel Executive, you will have a diverse and varied role. Here are just some of the things you’ll be getting involved with:

• Manage all incoming client travel requests, analysing the enquiry to determine best options to offer
• Anticipate and understand individual client preferences and needs
• Formulate logistical itinerary plans to provide practical travel solutions that meet specified budgets and requirements
• Handle air, rail, hotel and ancillary reservations to company and client expectations
• Deliver an enhanced service and top-quality documentation for all VIP enquiries and bookings
• Report, investigate and resolve errors and/or client complaints adhering to the highest standards of customer service
• Process accurate complex reissues and pricing records
• Manage Quality Control (QC) procedures and tasks
• Complete all TAG desktop files, PNRs and Galileo entries correctly and efficiently
• Negotiate best rates and deals from vendors to reduce client expenditure. Assess all potential revenue
• and income streams for maximum company profitability
• Ensure the company does not incur financial loss through individual and avoidable error
• Organise and action Outlook inboxes, TAG desktop tasks and GDS queries
• Process all required administrative tasks and company, client or supplier processes in a timely manner, ensuring information is accurate and readily available for continuity of service by other team members
• Work in conjunction with the Finance department to assess client credit levels (if applicable) and for accounting queries/receipt of payments to reach final reconciliation
• Log all client and supplier favours or gifts accordingly
• Adhere to PCI regulations in accordance with regulatory and Company policy
• Adopt a mentoring role for non-Senior Travel Executives
• Liaise with Account Management to enhance the TAG/client relationship
• Carry out the tasks of a Senior Account Manager on an ad-hoc basis as required
• Demonstrate professionalism, promote positive working relationships, deliver quality service levels, comply with relevant policies and procedures, maintain high standards of performance and conduct
• Attend office-based supplier sessions, and approved off-site functions, client meetings and networking events (including new business opportunities with virtual or in-person presentations) to positively impact TAG’s relationship with suppliers and existing or potential customers
• Nurture positive and valuable relationships with key vendors relevant to TAG’s client base and support the PSP program
• Help win accounts and retain repeat business/contracts/agreements. Share any new business opportunity with the Commercial team
• Suggest improved practices to streamline processes with the aim of ensuring operations run smoothly and successfully and productivity is maximised
• Maintain thorough knowledge, awareness and understanding of all aspects of travel management to build on expertise and drive constant improvement
• Promptly escalate any issues to appropriate management and bring any significant concerns to the immediate attention of the TAG KSA General Manager
• Complete any other general Corporate related tasks as required
• Perform other duties as may be assigned from time to time

The How

To be successful at TAG is as much about mindset and attitude as it is about skill set and qualifications. We’re a team who share the same desire and passion to go above and beyond for each and every client. We revel in making the seemingly impossible possible, always rising to the challenge with ambition and a genuine, open attitude.

We work flexibly to accommodate our TAG team colleagues, meaning on occasion there could be requirements outside of office hours to manage time zones and other work commitments. As a Senior Travel Executive there are several credentials and attributes which would be advantageous, but a determined attitude and willingness to learn, are equally important.

Required

• In lieu of education, equivalent combination of education and directly related experience
• 5+ years of relevant experience within a travel or airline company
• Comprehensive travel management of Corporate client accounts
• Previous experience of servicing VIP Corporate clients
• Strong understanding of Corporate travel policies
• Advanced GDS user (Galileo preferred)
• Proven track record of managing all types of travel requirements, including air tickets, charter flights, hotels, land arrangements, events, group bookings
• Transferable KSA Residence Permit

Preferred

• Educated to degree level or higher
• IATA Certificate in Travel & Tourism

The Where and When

This is a full-time role based in our Riyadh (KSA) office. You will report into the General Manager TAG KSA, who is based in Riyadh.

The Important Bit

As passionate as you may be about changing the face of travel, here is what we are offering you:

• Competitive salary DOE
• Medical Insurance Cover
• Other relevant allowances

We are also committed to offering an equal opportunity for all employees and applicants.

How to Apply

We want to know a bit about you. Send a cover letter outlining why you think TAG is a good fit for you and an up-to-date CV/resume to ashraf.sobhy@tag-group.com and odina.bishai@tag-group.com.

DETAILS TO REGISTER FOR THIS JOB:
NOTE: ATS-friendly CV is COMPULSORY!

https://www.tag-group.com/group/people/careers/new-position-senior-travel-executive-1


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