Customer Service Representative, Jotun, Yanbu, Saudi Arabia

This job is OPEN to APPLY for ALL Nationalities, unless otherwise specified.

Read the Job Description, and scroll down for "Details to Register for this Job" to APPLY...

As a Customer Service Representative, you are responsible to provide service to customers and manage an assigned area of expertise/responsibility or a team by coordinating, supporting, and following up to achieve development, improvements, and best possible service.

This position will report to the Customer Service & Order Handling Manager.

 Responsibilities:

• Coordinate and develop assigned area of responsibility and/or guide Customer Service Department members to ensure a workforce which is competent, engaged and enabled to meet Jotun’s current and future needs.

• Monitor and follow up on open orders by coordinating with the production and distribution planning on the availability of Finished Goods to enhance the delivery performance.

• Extract and analyse periodical reports for the Customer Service Department Manager, Sales department, and other stakeholders to communicate the expected delivery dates for customers’ orders.

• Support the teams to deliver the correct assignment of tasks and/or plan the team’s workload, order handling, invoices, service complaints, emails etc., taking the necessary actions when solutions are required in customer critical situations. 

• Proactively communicate delay situations out of our standard delivery terms / earlier confirmed dates, facilitate order discussion with internal cross-functional team and attend to sales calls and requests.

• Report the actual backlog status by extracting, analysing and producing periodical reports to the Customer Service Department Manager and the Sales department in order to communicate the expected delivery dates for all customers’ orders.

• Support the teams to deliver the correct assignment of tasks; plan the team’s daily workload, orders, invoices, service complaints, emails etc., taking the necessary actions when solutions are required in customer critical situations.

WHAT WE ARE LOOKING FOR AND WHAT WE OFFER

What we look for

Qualifications:

• Any bachelor’s degree.

• 3 - 4 years of relevant experience in Customer Service function.

• Fluency in English (Verbal & Written)

Location: Yanbu, Saudi Arabia.

We look for:

• Acts on own initiative, makes things happen and accepts responsibility for the results.

• Co-operates well with others; shares knowledge, experience and information; supports others in the pursuit of team goals.

• Communicates in a clear, precise and structured way; speaks with authority and conviction; presents effectively.

• Uses a methodical and systematic approach; plans ahead, defines clear priorities and allocates resources effectively.

• Understands the organization's informal rules and structures and utilizes political processes effectively to get things done.

• Adheres to company rules and procedures; executes plans with commitment and determination; achieves high quality results

We offer:

• Competitive compensation and benefits.

• Continuous learning opportunities and training activities through on-the-job training and our in-house learning Jotun Academy.

• Career development opportunities across multiple disciplines and geographies.

• Leaders who focus on engaging and enabling their team, proven by consistently high employee feedback scores.

• A supportive and inclusive company culture where you can be your authentic self.

• A focus on having fun together through team buildings and social activities.

• 
  

DETAILS TO REGISTER FOR THIS JOB:
NOTE: ATS-friendly CV is COMPULSORY!

https://jotun.wd3.myworkdayjobs.com/en-US/Jotun_careers/job/Yanbu/Customer-Service-Representative_R6679

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