Senior CX Training Professional - LSS, Honeywell, Abu Dhabi, UAE

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Join the industry leader to design the next generation of breakthroughs

Senior CX Training Professional - LSS

Honeywell Academy helps customers to maximize the value of their Automation System investment by delivering globally consistent, innovative, and flexible learning and competency solutions.

The role of an CX Training Professional is:

• To deliver technical trainings on certain Honeywell Process Solutions product lines (TPS, Experion PKS, PMD, QCS, FSC, SM, SM-SC, PHD etc) both for customers and internal Honeywell employees.

• To provide quality technical training either in a Honeywell Academy location, on a customer-site or virtual, compliant with HPS quality standards and procedures

IA

We provide performance chemicals and materials, process technologies, and automation controls. By supporting the global transition towards renewable energy and low-carbon economy, we’re accelerating a more sustainable future to help change the world. As pioneers of automation control, we understand complex industrial facilities, and how to create high-quality and high-performance chemicals and materials.

Safety, sustainability, and digitalization powering the future of chemicals, materials, and energy.

Key requirements

·       Prepare for standard trainings, set-up and configure required training hardware and software, and deliver training courses compliant with Honeywell Academy Quality procedures.

·       Continuously update training equipment hardware and software in accordance with the latest releases of training courses

·       Maintain technical knowledge as Subject Matter Expert on 3 or more areas of expertise and be able to deliver trainings on these subjects as a certified instructor.

·       Design and deliver tailored courses in line with specific customer requirements, this by collecting and selection of standard training materials from standard courses into a customer specific tailored course.

·       Collect student feedback after training delivery.

·       Liaise with HA DE Organization to create courses as per technology changes, HPS product roadmaps.

·       Take ownership to create new programs such as competency, internship, technical development, TNA etc.

·       Be a Training and Competency brand ambassador within HPS organization.

·       Be familiar with virtual and remote training delivery technologies to provide trainings for both classrooms based and remote trainings.

·       Support in training logistics & operations.

·       Seek new business growth by talking to customers, understanding their training needs and entering Sales Leads.

·       Provide solutions to training requests and assist in the production of proposals.

·       Assist sales and marketing teams with presentations and support to customers.

Key skills and qualifications

·       Minimum bachelor’s degree in technical/engineering (on process automation)

·       Applied knowledge with Microsoft server operating systems and VMWare.

·       Certified in presentation and facilitation skills.

·       Further qualification in training/education is an asset.

·       7+ year of Field Service Specialist experience (CEAT L4) or equivalent.

·       Demonstrated project management and leadership skills.

·       Experience in delivering training.

·       Demonstrated knowledge of IT & related network technology.

·       High level of PC skills and knowledge of Microsoft operating systems and applications, and VMWare.

·       Possession of analytical, conceptual, and problem-solving skills.

·       Highly desirable to have automation control systems experience (preferably on the implementation and maintenance of Honeywell systems (TPS, Experion PKS, PMD, QCS, FSC, SM, PHD systems, etc.)

·       High level of both written and verbal Communication Skills, capable of adapting style and tone according to the situation and audience

·       Highly Customer Focused approach, demonstrating success through a ‘Voice of the Customer’ approach on a daily basis.

·       Demonstration on a daily basis of a high level of personal integrity

·       Highly motivated self-learning result-oriented individual with the ability to multitask and manage priorities.

·       Must be a team player and be able to lead a small team of lecturers.

·       Consultative, adaptable, and flexible to change with a strong growth and customer focus

Our offer

·       A culture that fosters inclusion, diversity, and innovation in an international work environment

·       Market specific training and ongoing personal development.

·       Experienced leaders to support your professional development.

 Equal opportunity statement

We are an equal opportunity employer and value diversity at our company. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

Join us now and be part of a global team of thinkers, innovators, dreamers, and doers who make the things that make the future!

#TheFutureIsWhatWeMakeIt

Additional Information

JOB ID: req432446

Category: Customer Experience

Location: Plot No. J – 05 Honeywell Building,Masdar,ABU DHABI,45595,United Arab Emirates

Nonexempt

DETAILS TO REGISTER FOR THIS JOB:

https://careers.honeywell.com/us/en/job/HONEUSREQ432446EXTERNALENUS/Senior-CX-Training-Professional-LSS-Abu-Dhabi?utm_source=linkedin&utm_medium=phenom-feeds

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