Executive – Import Documentation, SeaLead, Dubai, UAE

This job is OPEN for ALL Nationalities to Apply, unless otherwise specified.

Read the Job Description carefully, then scroll down for "Details to Register for this Job"...

Job Purpose

The primary role of the Import Documentation Executive is to effectively handle the Import cycle activities at the counter.

Main Tasks and Responsibilities

Documentation Desk

Core responsibility is to ensure all Import activities are timely and effectively managed with the Customers through Phone/ Email/ at Doc Counter.

Act as a primary point of contact for customers having import related queries.

Invoicing – Accurate invoicing capturing correct applicable local charges within the system – automated/ manual, as applicable.

Manage any short landed shipments and customer’s expectations when there are shipment delays.

Manage customer complaints in accordance with documentation matters and ensure service failures are properly investigated and introduce remedies.

Maintains thorough knowledge of services, as well as legislation and maritime rules & regulations.

Detailed verification of documentation to ensure compliance with internal & statutory bodies’ requirements.

Internal coordination on change inquiries and issue resolution.

Support the ad hoc tasks assigned by management.

Key interactions (Internal | External)

External: Customers | Surveyors | Vendors | Dubai Trade | Terminal.

Internal:  Across the Departments | Overseas offices.

Education Requirements

Bachelor’s Degree or qualified professional.

Language Requirements

Good command of Spoken and Written English.

Background and Experience

Minimum 3-4 years’ experience in the Container Shipping industry.

Import Shipping Processes and Documentation working knowledge is a must.

MS Office Application.

Basic knowledge of geography and port operations.

Competencies and skills

Team Player, strong interpersonal skills.

Customer Service Orientated.

Attention to detail, error free working.

Work well under pressure in a fast-paced and professional environment.

Flexible, willing approach to adjust to new Systems/ Processes, when applicable.

Ability to draw conclusions and make recommendations based upon data analysis.

Ability to multi-task and deal with and manage multiple stakeholders.

DETAILS TO REGISTER FOR THIS JOB:

https://www.sea-lead.com/careers/executive-import-documentation/

Also, Copy-Paste Your CV in the Comments section.



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