Customer Success Account Manager, Everflow, Dubai, UAE

This job is OPEN for ALL Nationalities to Apply, unless otherwise specified.

Read the Job Description carefully, then scroll down for "Details to Register for this Job"...

About the Company:

Everflow is a leading SaaS Partner Marketing platform, revolutionizing affiliate marketing by seamlessly managing affiliates, tracking every performance channel, and integrating with diverse tech stacks. Established in 2016, we have offices in San Francisco, Montreal, London, and Amsterdam and a distributed team across the US, Europe, and Asia. With a focus on direct advertisers, agencies, and startups, Everflow has emerged as a market leader. We are seeking a dedicated team member to lead our customer success efforts in the Asia and GCC region.

The Role:

As a Customer Success Account Manager based in Dubai, you will play a crucial role in building strong and trusting relationships with our clients in the Asia and GCC timezone. Your responsibilities will include covering chats/support tickets during these time zones, serving as the onboarding Account Manager for new clients in the Asia/Australia/GCC region, and providing comprehensive support during their onboarding period.

Responsibilities:

Act as a front-line account manager, balancing relationship-building and technical expertise.

Identify growth opportunities with customers, implementing solutions to achieve revenue expansion goals.

Develop a deep understanding of Everflow's products and features, and effectively communicate them to customers.

Comprehend complex inquiries from customers of varying industry levels.

Communicate concisely and clearly both internally and externally.

Provide client feedback to internal teams for continuous improvement.

Upsell existing clients on new products and features.

Cover chats/support tickets in the Asia and GCC timezone.

Qualifications:

Good product sense and a willingness to learn.

Strong analytical background with a good grasp of internet technologies.

Minimum 5 years of digital advertising experience.

Affiliate Marketing experience a huge plus

Mobile (iOS, Android) advertising experience.

Familiarity with project management and customer success tools.

Sales and/or Business Development experience is preferred.

BA/BS in a relevant field.

High proficiency in English. Additional language expertise in Chinese and Arabic is a plus.

What makes this opportunity exceptional:

Compensation:

Annual Base Salary: 275,000 - 300,000 AED (varies based on experience).

Bonus potential.

Benefits:

Competitive Medical Plans.

Work from home.

Unlimited PTO.

Gym Membership Reimbursement.

Cell Phone Reimbursement.

Home Office Stipend.

Education Stipend.

Employee Referral Bonus.

Collaboration:

A team-focused culture that values respect and efficiency.

Growth:

An environment that actively drives change, focuses on results, and confronts challenges head-on.

Drive:

Seeking humble team members who take initiative, act with integrity, and communicate openly.

Everflow is an Equal Opportunity Employer that embraces diversity. We provide disability-related accommodations to support participation in our recruitment process.

Learn more about us on Glassdoor

DETAILS TO REGISTER FOR THIS JOB:

https://everflow.hrmdirect.com/employment/view.php?req=2927468&jbsrc=1014

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