Read the Job Description carefully, then scroll down for "Details to Register for this Job"...
We want to welcome you to a world of bringing True Hospitality to everyone. When you join us at IHG®, you become part of our global family. A welcoming culture of warmth, honesty, and a passion for providing True Hospitality. We pride ourselves on letting your personality and passions shine, recognizing the individual contribution you make, and supporting your ambition to learn and create your own career path. In making a difference to our guests and owners, colleagues, and communities, every day is a chance to create great and unique experiences, in your own way. With over 370,000 colleagues in nearly 100 countries sharing our values, there are countless opportunities at your fingertips. We’re growing; grow with us. Conveniently located in the heart of one of Doha's key business districts, close to major banks, Crowne Plaza and Holiday Inn Doha – The Business Park is just a 15-minute drive by car or complimentary shuttle from Doha's Hamad International Airport and near such attractions as Museum of Islamic Arts and Souk Waqif. Our 378 stylish guestrooms and suites at Crowne Plaza and 307 well-appointed guestrooms at Holiday Inn are all equipped with modern amenities designed for comfort and high-speed wireless internet access to stay connected.
Your day-to-day:
Checking reservations daily for compliance to ensure that the minimum response time is maintained for all reservation requests
Ensuring that the quality of reservation is maintained in terms of guest details, rates, payment methods, etc
Planning and using efficient organizational skills to run the daily operation.
To spot-Check reservations made the previous day and Check all VIP arrivals
Understand seasonal and historical trends and work within them to ensure maximum occupancy and best room rates
Identify new contacts, develop sales leads, and respond to sales opportunities to maximise revenue
Produce written confirmation to all clients
Monitor customer satisfaction regularly and resolve any outstanding issues to ensure future business
To keep the department informed of all changes in the customer profile, rates, strategies, promotions and specials
Maintain a high level of product and service knowledge about all IHG Hotels in our region
Prepare and execute action plans that increase reservation sales and associated business
Record and process reservations made by phone/email
Process amendments to reservations such as extensions, early departures, etc
Manage “no-show” reservations by investigating and recording of same
Record special billing arrangements for groups and conventions
Liaise with Front Office Manager or Finance department for all reservations requiring credit approval
Maintain knowledge of special rates/ offers/ promotions
Monitor reservation levels and inform Manager of current and future occupancy rates
Prepare reservation related reports
In the absence of the Manager, conducts shift briefings to ensure hotel activities and operational requirements are known to the team
What we need from you:
Minimum 2-3 years experience with the same position in a 5-star hotel
Prior experience working with Opera or a related system
Fluency in English; additional languages are a plus
Strong interpersonal and problem-solving abilities
Good knowledge in dealing with computers and computer programs, including Microsoft Word, PowerPoint
Ability to work on their own or in teams
Positive attitude
Flexibility to respond to a range of different work situations
What you can expect from us:
We give our people everything they need to succeed. From a competitive salary that rewards all your hard work to a wide range of benefits designed to help you live your best work-life – including a full uniform, impressive room discounts, and some of the best training in the business.
Our mission is to welcome everyone and create inclusive teams where we celebrate differences and encourage colleagues to bring their whole selves to work. IHG Hotels & Resorts provides equal employment opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives.
IHG gives every member of the team the room they need to belong, grow, and make a difference in a collaborative environment. We know that to work well, we need to feel well – both inside and outside of work – and through our wellbeing
At IHG, we’ve made a promise. As one of the world’s leading hotel groups, we’re here to deliver True Hospitality for Good. Making our guests and colleagues feel welcome, cared for, recognised and respected – wherever they are in the world. Want to be part of the journey?
Join Crowne Plaza one of the largest and best loved premium hotel brands in the world. With more than 420 hotels in diverse locations globally Crowne Plaza is the perfect base to connect on business, pleasure or a blend of both. We've thoughtfully designed our spaces to encourage, support and celebrate great connections. We're also big on meetings and events, a trusted and valued partner for connecting both domestic and global groups alike.
Our branded service style 'Dare to Connect' is crafted for connection. Designed for humans not nameless guests or colleagues. Still professional but touches guests on an emotional level. Where colleagues take their initiative and use their personality because they make a crucial difference in the guest's experience. The role of every colleague at Crowne Plaza is to create memorable emotional connections and the job of every leader is to create an environment where that can happen. Lets Go Further Together.
Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today and let's #GoFurtherTogether.
DETAILS TO REGISTER FOR THIS JOB:
https://careers.ihg.com/en/job-details/?jobref=Reservations+Supervisor%7cGB%7c120176Applied For Many Jobs, But Didn't Get Any Interview Calls? Apply For This Job Using a Branded AI-compliant ATS-Friendly CV from Dubai-Forever.Com.
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