Programme Design Manager, Majid Al Futtaim, Dubai, UAE

This job is OPEN for ALL Nationalities to Apply, unless otherwise specified.

Read the Job Description carefully, then scroll down for "Details to Register for this Job"...

Majid Al Futtaim invites you to join us in our quest to create great moments for everyone, everyday! We are the leading shopping mall, residential communities, retail and leisure pioneer across the Middle East, Africa and Asia, serving over 560 million visitors a year. For the past two decades, we have shaped the consumer landscape across the region, transforming the way people shop, live and play, while maintaining a strong sustainability track record and the largest mall in the world to attain LEED Gold EBOM Certification. We have over 45,000 team members in 17 international markets representing over 100 nationalities – all keeping the customer at the heart of everything we do. If you enjoy being BOLD, PASSIONATE and TOGETHER, then Majid Al Futtaim is the destination for you.

 

BUSINESS INTRODUCTION

Majid Al Futtaim Holding is the leading shopping mall, retail, communities, entertainment developer and operator in the Middle East, North Africa, and Central Asia regions. With over 48,000 people, revenues of over US$ 11 Billion, and operations in 18 countries. Some of the iconic brands we carry include Mall of the Emirates, Carrefour, All Saints, Lego, City Center, Abercrombie & Fitch, & Vox Cinemas. We believe in making Great Moments for Everyone, Every day.

JOB TITLE

Programme Design Manager | MAF Future Solutions | SHARE

ROLE SUMMARY

The Programme Design Manager will be responsible for conceptualizing, designing, and implementing loyalty programme features aimed at retaining and engaging customers while driving revenue growth. The incumbent will work closely with cross-functional teams, including marketing, product development, data analytics and Majid Al Futtain Business Units, to create effective loyalty strategies that align with the company's goals and enhance the overall customer experience.

ROLE PROFILE

Research loyalty landscape and provide innovative ideas for the future roadmap for customer engagement. Build out a full competitor analysis and benchmarking against direct competitors and best in class loyalty programs.

Deploy market research to better understand customer needs and desires. Support the creation of a comprehensive loyalty program framework that incorporates reward structures, tiers, benefits, and engagement tactics. Ensure that the program design aligns w

Own and drive the definition, scope and delivery of products aligned to programme strategies & Determine the types of rewards and incentives offered to members, such as discounts, exclusive access, points-based systems, or personalized offers.

Continuously A/B test program elements, including rewards, messaging, and user experience, to refine and optimize the program's performance.

Support the creation of a comprehensive loyalty program framework that incorporates reward structures, tiers, benefits, and engagement tactics. Ensure that the program design aligns with the brand's identity and customer expectations

Play an active role in identifying new growth opportunities within the program portfolio and plan, implement and follow up on the commercial plan that delivers a strong member offer

Measure, monitor and understand customer behaviour to optimise usage of programme features. Drive enhancements or discontinue features to ensure optimal customer engagement.

Collaborate with Marketing teams to align loyalty program initiatives with broader marketing campaigns and strategies creating a single, cohesive marketing activation calendar.

REQUIREMENTS

5+ years in programme management roles within loyalty or financial services

Demonstrable experience managing cross-functional stakeholders

Demonstrable strong commercial modelling skills

Bachelor's degree

Masters degree or MBA preferred

Highly strategic and commercially savvy individual who can provide leadership and support to the business

WHAT WE OFFER

At Majid Al Futtaim, we’re on a mission to create great moments, to spread happiness, to build, experiences that stay in our memories for a lifetime. We’re proud to say that over the past 27 years, we have built a reputation as a regional market leader in what we do. Join us!

Work from any country in the world for 30 days a year.

Work in a friendly environment, where everyone shares positive vibes and excited about our future.

Work with over 50,000 diverse and talented colleagues, all guided by our Leadership Model.

DETAILS TO REGISTER FOR THIS JOB:

https://careers.majidalfuttaim.com/job/Programme-Design-Manager/1014069301/

Also, Copy-Paste Your CV in the Comments section.



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