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Every employee at Al Rostamani Group plays a role in making a real difference to the business and our customers. We care for our employees by offering them meaningful and purposeful work and an opportunity to grow, learn, contribute and succeed. Today, the Al Rostamani Group has come a long way since its birth in 1957. Our group has grown steadfastly with the guiding principles of Commitment, Care & Vision, alongside a strong sense of active involvement in the community. We are a well-diversified group, with a key presence in industries such as General Trading, Automobiles and Heavy Equipment, Travel, Foreign Exchange, Financial Services, Property Management, Construction, Infrastructure Development and Information Technology Services. Our Group employs approximately 2000 people from 41 different nationalities, which contributes to our multicultural and multi-national environment.
Al Rostamani Travels and holidays is a market leader in delivering comprehensive travel and holiday related services in the UAE. Its services include corporate travel along with a wide range of local and international holiday packages.
Job Purpose
To source, recommend best travel options and make travel arrangements for the corporate clients which would include flights, hotels, transfers, meet and assist, visas, health information and any other travel related assistance.
Job Responsibilities
Regularly monitor “queues” in the travel system to ensure all changes are updated and communicated to the client when necessary.
• Ensure that the client has received the best option by providing quotations, fare comparisons and making reservations according to client’s preferred options.
• Adhere to the client’s travel policy and maintain accuracy in issuing, reissuing and refunding of value documents to the client to ensure a positive customer experience for the client.
• Create and maintain client profiles in the system to ensure efficient process flow.
• Smart selling” to clients such as upselling of add-ons, capitalising on business deals with suppliers, negotiating spot deals/best possible fares, promoting incentive carriers, ensuring to add value to the client as well as ART.
• Provide an accurate reconciliation between mid and back office systems: Ensuring necessary approvals are obtained before issuance of cash value documents;
• Reporting daily transactions on time through mid-office systems, ensuring daily sales are recorded for finance to generate the necessary reports.
• Develop Business through existing client
• Report cash/PO document daily.
• Analyze clients’ performance against potential and report to supervisor/manager
• Suggest economic annual travel budget to clients as per request.
Job Requirements
Qualifications
• Higher Secondary educated or equivalent
Experience
• Minimum 2 years in airline ticketing
Knowledge & Skills
• Previous experience of working with travel systems
• Good relationship building skills
• Works well under pressure
• Ability to work with deadlines
• Ability to multitask
At Al Rostamani Group, we seek talented people who work hard to achieve great things. We consider not only your skills and experience, but also your passion for the role, your desire to learn and how well you align with our core values of care, commitment and vision. If this position represents an opportunity you wish to pursue, we invite you to apply.
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