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To effectively oversee data collation, cost validations, and vendor payments, in addition to managing Opex/Capex resources, related project account activities, monitor project execution and foster vendor relationships in alignment with the organizational objectives of the IT Demand Management team.
KEY ACCOUNTABILITIES
Key Activities
Oversees the management of Opex/Capex resources, including the timely initiation of Purchase Requests (PRs) and Purchase Orders (POs).
Ensures prompt vendor payments, encompassing around 45,000 person-days of resource utilization.
Supervises the execution of Turnkey and Fixed Bid projects awarded to our development partners, ensuring their successful delivery within scope, budget, and timelines.
Manages the financial aspects of the IT Opex portfolio, including budget tracking, cost optimization, and financial reporting.
Conducts monthly Business and Technology Service reviews with vendors and fosters collaborative relationships, addresses concerns, and drives continuous improvement.
Monitors and reports on the status of payments to vendors, ensuring adherence to Service Level Agreements (SLAs) and payment credit periods.
Collaborates closely with Procurement and Finance teams to secure timely approvals and payments.
Develops and maintains key performance indicators (KPIs) to assess vendor performance, service quality, cost-effectiveness and implements improvements based on data-driven insights.
Ensures that vendors comply with contractual obligations and meets the established performance standards, promptly addressing any discrepancies or non-compliance.
Identifies and mitigates risks associated with vendor relationships, including potential cost overruns, service disruptions, or contractual disputes.
Collaborates with stakeholders to select and onboard new vendors, ensuring alignment with organizational goals and standards.
Seeks opportunities proactively for process optimization, cost reduction, and operational efficiency within the vendor management framework.
Maintains effective communication with internal stakeholders, including IT teams, Procurement, Finance, and Business Units, to align vendor management activities with organizational objectives.
Conducts regular vendor performance assessments and provides constructive feedback to enhance service delivery.
Qualifications
MINIMUM QUALIFICATIONS / EXPERIENCE/ KNOWLEDGE / SKILLS
Minimum Qualification
Bachelor’s Degree (or equivalent)
Education / Experience Specific Requirements
Degree in Statistics or Business Data Science (preferred)
Strong knowledge and experience in airline technologies, systems and processes.
Preferred No. of Years (with Relevant Degree) - 5
Preferred No. of Years (without Relevant Degree - if applicable) - 8
Systems, Licensing, Language or Certification Requirements
PMP certification (PMI) or Prince II Certification
CORE COMPETENCIES
Customer Focus
Team work
Effective Communication
Personal Accountability & Commitment to achieve
Resilience and Flexibility (Can do attitude)
ISR Requirements
Reads and complies with the ISR policies of the Company and diligently reports any weakness or incidents to the respective Line Manager or the Information Security team. Completes all required ISR awareness sessions and follows associated guidelines in the day to day business operations.
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