Onboarding Manager - MEA, Emplifi, Dubai, UAE

This job is OPEN for ALL Nationalities to Apply, unless otherwise specified.

Read the Job Description carefully, then scroll down for "Details to Register for this Job"...

Emplifi is a leading unified customer engagement platform that empowers businesses to reach and grow communities through digital- and social-first strategies. More than 20,000 brands like McDonald’s, Ford Motor Company, and Delta Air Lines rely on Emplifi to enable connected, empathetic experiences for the modern consumer across marketing, commerce, and care. Headquartered in New York, Emplifi is a partner to the major social media networks and digital platforms, including Google, Meta, LinkedIn, TikTok, and Snapchat. For more information, visit www.emplifi.io.

About the Customer Success Team

The Customer Success team is responsible for onboarding new clients and helping them use our products, so they get maximum value - leading to retention of existing client relationships and revenues at scale. We leverage the largest social media data set and CX management suite in the industry. We continue to challenge the status quo by introducing new innovations and enabling our clients to adopt our technology, helping them to scale their business no matter where they are or what industry they are in. 

 

Job Summary

This dynamic role will be responsible for managing and executing the design, development, and deployment of training and development programs as well as the technical onboarding of all entry-level/new clients in the given region. The position requires an individual with a passion for making a difference and influencing growth. A strong affinity for building relationships and understanding the importance of strong customer service and value proposition is essential. This position involves interaction and collaboration with sales (50% of the time), operations, and account management.

 

What You’ll Do Here

Design & develop training, onboarding schedules and processes for Emplifi's clients, assess the on-going training requirements and needs of clients in our portfolio

Work closely with sales to provide expertise and consultancy on our products, give the prospect a full understanding of the product and its capabilities

Work collaboratively with marketing and technology departments to execute sales strategy as the firm introduces enhancements to existing solutions and/or releases new products and be the liaison between product and sales to funnel all queries, questions, and enhancements to the product teams

Lead all internal trainings on product upgrades, new releases, and enhancements, provide the team with the latest platform updates on a regular basis

Monitor client health metrics, detect 'sick' clients and work with the Account Owners to execute an effective retention strategy to prevent loss

Follow up on current and recently won clients with the Account Owner, to ensure that every single user understands the value of the product they have invested in, and build relationships with clients and internal stakeholders to grow and retain new business

Act as an industry expert in all matters relating to social media, and relate this knowledge and passion to our clients

Serve as a brand enthusiast for Emplifi products and solutions and bring your thinking, strategies, and ideas to advance our company's values, unique culture, and vision for the future

 

What You’ll Bring to Us

Experience with consulting and training marketing professionals

2-3 years of social media or digital experience operating within web technologies, SaaS, online media or innovative online product environment

Proficient level of English is a must, knowledge of additional language is a plus

Experience in working with people of different seniority levels - small business owners, marketers, and executives

Superior communications and presentation skills

A sharp focus on your goals, the ability to advance the vision of the department

Street smarts, emotional intelligence, powerful work ethic and competitive drive to be the best

Tons of energy, passion, humour, compassion, and enthusiasm

 

What We Offer

International, fast paced and rapidly growing environment

Chance to work with the world’s biggest brands at the CX tech leader

Agile and open-minded culture, with high levels of trust and flexibility

Opportunity for professional growth and development

Possibility to learn new and cutting edge technologies, in an environment that encourages new ideas

Great office location in Dubai Marina, attached to Marina Mall

Great local team with a supportive family culture

Medical insurance plan and yearly flight ticket home

There’s more as well! Speak with us to find out all details!

DETAILS TO REGISTER FOR THIS JOB:

https://emplifi.io/careers/open-positions/detail/5786972003

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