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Job Description:
Job objectives
Ensure profitable growth of Aftermarket customer segment
Ensure right sales cost base
Identify business potential and describe long term plans for its achievement
Ensure high level of customer satisfaction including fulfilment of support obligations for Airbus
Office Manager Satair Dubai Site
Position will refer to HO of Commercial & Support EMEA (ASCE)
Primary responsibilities
Ensure adherence to the targets for revenue, profit and cost budgets for the function, as expressed in budgets and in the AOP
Ensure proper management of Satair’s opportunity pipeline using the CRM tool
Ensure understanding of the customer and supplier situation and needs to ensure proper regional support
Implement collaborative efforts between COD, Supply Chain, Product Management and other relevant departments where necessary
Ensure functional effectiveness in order to meet defined KPIs, which may be revised from time to time
Understand the global and regional market requirements and be voice of the customer inside Satair
Contribute to the overall CSIP result by consolidating and coaching corrective and preventive improvement actions
Continued customer communication and relationship management through continuous visits and corresponding communication about CSIP actions and progresses
Represent Airbus/Satair during customer events, such as exhibitions, symposia, conferences, etc.
Improve the collective efficiency on operational issues through efficient management and decision process
Actively contribute to the existing product and services improvements based on customer/market feedback
Serve as the office manager for the Satair Dubai including direct or proximity management of the employees in the region
Represent and ensure a close link between Satair in the region and the Airbus Commercial and Service organisation
Ensure adherence to HR policies and headcount planning for Dubai Site
Actively work on leadership culture improvement
Set clear objectives, targets and success criteria for own area in accordance with management and ensure compliance, this includes annual reviews and qualification assessment, skills development; on-board and train newcomers
Secondary responsibilities
Support sales team in development of objectives and account plans
Assist in managing customer complaints or issues addressed
General
Comply with Satair’s mission, values and Quality Management procedures
Comply with Satair’s guidelines on Ethics & Compliance
Understanding, sharing and living of Satair values and rules
Respect Satair processes and procedures agreed per function
Keep the direct report informed of the status of agreed tasks and of any critical problem areas
Participate in optimizing Satair’s business procedures by applying existing Satair’s IT systems
Comment/advise on unsatisfactory situations within the organization, and propose potential solutions for improvements
Identify and offer suggestions to improve efficiency
Be well informed about and familiar with the latest developments in Satair's business
Have an inter-cultural understanding
Participate in occupational safety and health efforts
Contribute towards a positive and inspiring working environment
Personal & interpersonal skills
Customer minded
Strong team player
Excellent communication skills
Good analytical skill; ability to see the bigger picture and derive mid to long term recommendations on way forward
Ability to balance and align varying interests of stakeholders
Diplomatic sense and open/‘out-of-silo’ mind-set, ability to build successful relations across functions and with all stakeholders
Ability to work in an international context
Professional skills
Strong business acumen
High degree of aviation business understanding specifically in the area of spares support, supply chain management, maintenance, understanding of material support obligations from aircraft purchase agreements
Knowledge, understanding and experience in the distribution material business segment
Knowledge, understanding and experience in the used materials and aircraft broker segment
Strategic and operational sales management
Leading and coaching key account management teams
Frequent traveling
Management & leadership skills
Strong stakeholder management
Relationship management
Leadership of multi-cultural team
Effective collaboration with other leaders in Satair
Act according to Satair’s management guidelines and tools
Ability to execute and drive change
KPIs
Ensure continuous improvement of customer satisfaction (CSIP)
Achieve set sales-oriented objectives
Adherence to headcount and cost budgets
Level of employee satisfaction
This job requires an awareness of any potential compliance risks and a commitment to act with integrity, as the foundation for the Company’s success, reputation and sustainable growth.
Company:
Airbus Africa and Middle East FZE
Employment Type:
Permanent
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Experience Level:
Professional
Job Family:
Leadership <JF-FA-EM>
By submitting your CV or application you are consenting to Airbus using and storing information about you for monitoring purposes relating to your application or future employment. This information will only be used by Airbus.
Airbus is committed to achieving workforce diversity and creating an inclusive working environment. We welcome all applications irrespective of social and cultural background, age, gender, disability, sexual orientation or religious belief.
Airbus is, and always has been, committed to equal opportunities for all. As such, we will never ask for any type of monetary exchange in the frame of a recruitment process. Any impersonation of Airbus to do so should be reported to emsom@airbus.com.
At Airbus, we support you to work, connect and collaborate more easily and flexibly. Wherever possible, we foster flexible working arrangements to stimulate innovative thinking.
DETAILS TO REGISTER FOR THIS JOB:
https://ag.wd3.myworkdayjobs.com/en-US/Airbus/job/Dubai-Area/Head-of-Middle-East---Africa-Commercial---Support_JR10236712Applied For Many Jobs, But Didn't Get Any Interview Calls? Apply For This Job Using a Branded AI-compliant ATS-Friendly CV from Dubai-Forever.Com.
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