AVP - Customer Communications & Engagement, Aldar, Abu Dhabi, UAE

This job is OPEN for ALL Nationalities to Apply, unless otherwise specified.

Read the Job Description carefully, then scroll down for "Details to Register for this Job"...

JOB DESCRIPTION

JOB PURPOSE

The AVP of Customer Communication & Engagement will spearhead our customer-centric communication and engagement strategies. This pivotal role not only enhances our brand image but also builds deep-rooted relationships with our customers, ensuring high level of customer satisfaction in every touchpoints and post sales.

ROLES AND RESPONSIBILITIES

Understanding the Customer Journey: Analyze the entire customer journey from awareness to post-sale, identifying key touchpoints and opportunities for enhanced communication.

Segmentation and Personalization: Classify customers based on criteria like purchasing history, preferences, and behavior. Tailor communication strategies for each segment to ensure relevance and resonance.

Content Creation: Oversee the development of customer-centric content tailored to various platforms (brochures, emails, social media, etc.), ensuring consistency and alignment with brand values.

Feedback Loops: Establish mechanisms for customers to provide feedback on communication materials, ensuring continuous improvement and relevance.

Performance Metrics: Develop and monitor key performance indicators (KPIs) related to customer communication effectiveness. Regularly review and adjust strategies based on these insights.

Trend Analysis: Stay updated with the latest in communication trends, tools, and technologies, ensuring the brand remains at the forefront of customer communication innovation.

Monitor online reviews, feedback, and queries, ensuring timely and appropriate responses.

Regularly review and innovate customer touchpoints, keeping pace with global best practices and local cultural nuances.

RELATED YEARS OF EXPERIENCE

Min of 8+ years of communication and customer engagement roles,

FIELD OF EXPERIENCE

Customer management, Banking, Marketing Agency, Hospitality, Real Estate management.

Strong knowledge of real estate products and services (advantageous)

TECHNICAL AND INTERPERSONAL SKILLS

Proven strategic thinker with track record of innovation

Demonstrated excellent value-based leadership skills

Strong communication and interpersonal skills

Bi-lingual in English & Arabic (Preferred)

Proven track record of creating and leading customer-focused strategies.

QUALIFICATION

Bachelors Degree in Business Administration or related field

DETAILS TO REGISTER FOR THIS JOB:

https://fa-ewnp-saasfaprod1.fa.ocs.oraclecloud.com/hcmUI/CandidateExperience/en/sites/CX_1/requisitions/preview/146

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