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Job Purpose
dnata is one of the world’s largest air and travel services providers; offering ground handling, cargo, travel and catering & retail services at over 130 airports in more than 30 countries across six continents. dnata Cargo offers premium cargo handling services for passenger belly cargo and freighter cargo.
As Vice President Cargo Operations UAE you will oversee all aspects of dnata Cargo Terminal Operations at Dubai International Airport & Dubai World Central Airport to ensure the departments contractual obligations are delivered to the concerned stakeholders (customer airlines, freight forwarding companies, private companies, government departments) while controlling capital, income and expense budget.
In this role, you will:
• Develop the broad functional strategy and ensures it is cascaded down to the departments in Cargo Operations
• Ensure that departmental strategies and related strategic plans are developed and implemented
• Oversee the implementation of Cargo’s policies, systems, processes, procedures and controls to ensure procedural/legislative requirements are fulfilled.
• Manage the preparation and consolidation of Cargo’s budgets and monitors financial performance versus the budget.
• Develop and ensures implementation of highest standard of customer service.
• Build and maintain relationships and close contact with company departments, airport agencies to ensure strict coordination and understanding of changing policies, systems and procedures
• Lead with Safety by ensuring that decisions are made with safety in mind, role models safety behaviours and holds direct reports accountable for fulfilling their roles in line with the safety vision.
• Ensure the compliance of all relevant safety policies, procedures and controls to ensure employee safety, legislative compliance and a responsible environmental attitude
• Ensure the achievement of Cargo’s objectives through the leadership of Cargo by setting individual objectives, managing performance, developing and motivating staff, provision of formal and informal feedback and appraisal to maximise departmental performance.
• Ensure that the top performers are recognised for high performance and the low performers are identified and have required development plans in place
• Manages change through continuous improvement of systems, processes and practices
• Build and maintain relationships with customers (internally and externally) to ensure that maximum customer satisfaction and optimum profit for dnata
• Ensure that product quality within Quality Management System is in line with the Quality Standard ISO 9001
• Ensure that principal requirements are met within the scope of the agreed exceptions to the GHA or standard practices/conditions of carriage
Qualifications & Experience
To be considered for the role, you must meet the below requirements:
• A degree or honours and 12+ years’ experience in airport operations, airfreight or cargo handling
• Expert knowledge in Cargo Operations
• Advanced knowledge in cargo handling systems, equipment and computer applications
• Advanced understanding of Cargo Regulatory requirements and Freight regulations
• Advanced knowledge of all Airline/Cargo Agent Communication and Control Systems used in the aviation industry
• Thorough knowledge of the international Quality Standard, TQM principles and Decision Support Systems
• Expert Management skills with strong communication and negotiation Skills
• Advanced Quality Orientation Skills
• Advanced Budget and Cost Control Skills
• Advanced IT and Computer Literacy
• Advanced Safety Awareness Skills
At dnata, part of Emirates Group, we’re committed to providing our employees with opportunities to grow and develop in their careers. So if you’re looking for a challenging and rewarding opportunity, apply today and join our team!
Recruitment Process and Timeline
dnata, part of Emirates Group, is an international organisation with employees from over 170 nationalities, we encourage applications from across the globe. Your application journey begins by applying via our Careers website. Please ensure your CV is up to date for our talent acquisition team to review your profile. If you meet the criteria of the role, you will then be invited to complete a HireVue video interview, to share more about your experience and your career aspirations. If you are shortlisted you will then be invited to interview with our hiring managers. If you are successful, your recruiter will reach out to you with an offer and then our Onboarding team will ensure a smooth transition to your new role.
Salary & Benefits
Join us in a management role and enjoy an attractive tax-free salary. On top of our generous travel benefits, including discounted flights and hotel stays around the world, this managerial role also has an excellent leave and healthcare package. That’s on top of transport benefits, life insurance and more. Find out what it’s like to live and work in our fast-paced, cosmopolitan home city in the Dubai Lifestyle section of our website www.emirates.com/careers
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