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Job Description
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OVERVIEW/BASIC FUNCTION:
Responsible for the management of all front office functions in accordance with hotel standards. Directs implements and maintains a service and management philosophy which serves as a guide to respective associate.
RESPONSIBILITIES:
• Maintains complete knowledge of and comply with all departmental policies, service procedures and standards.
• Ensures that standards are maintained at a superior level on a daily basis.
• Maintains complete knowledge at all times of:
a. All hotel features/services, hours of operation.
b. All room types, numbers, layout, décor, appointments and location.
c. All room rates, special packages and promotions.
d. Daily house count and expected arrivals/departures.
e. Room availability status for any given day.
f. Scheduled in-house group activities, locations and times.
g. All hotel and departmental policies and procedures.
• Meets with Front Desk Assistant Managers, Front Desk, PBX supervisors and Head Bellman on regular basis to review business status and ongoing projects.
• Accesses a function of computer system according to established procedures and standards.
• Answers department telephone within 3 rings, using correct greeting and telephone etiquette.
• Checks Front Desk and storage areas for proper supplies, organization and cleanliness. Instructs designated personnel to rectify and cleanliness/organization deficiencies.
• Establishes par levels for supplies and equipment. Completes requisitions to replenish shortages or additional items needed for the anticipated business.
• Monitors and ensure that Front Desk area, including lobby and concierge area, are kept clean and organized and manned at all times.
• Ensures that current information on rates, packages and promotions are available at the Front Desk and that all associate is knowledgeable on such.
• Reviews the daily business levels, anticipate critical situations and plan effective solutions to best expedite these situations.
• All other duties as required.
QUALIFICATIONS:
• Experience: Two years’ Managerial experience at a Front Desk preferably in ultra-luxury hotel.
• Technical Skills: Ability to suggestively sell available rooms; ability to input and access information into System; ability to remain calm and courteous with demanding/difficult guests; ability to perform job functions to standards under pressure; ability to ensure security and confidentiality of guests; ability to work without directs supervision.
• Language: Required to speak, read and write English, with fluency in other languages preferred.
DETAILS TO REGISTER FOR THIS JOB:
https://careers.rosewoodhotelgroup.com/en_US/careers/FolderDetail/Ab-Z-aby-United-Arab-Emirates-RWABU-Front-Office-Manager/2621Applied For Many Jobs, But Didn't Get Any Interview Calls? Apply For This Job Using a Branded AI-compliant ATS-Friendly CV from Dubai-Forever.Com.
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