CE Service Engineer (Production Print), Canon, Dubai, UAE

This job is OPEN for ALL Nationalities to Apply, unless otherwise specified.

Read the Job Description carefully, then scroll down for "Details to Register for this Job"...

Job Purpose and Summary

As a Service Engineer, you will provide cost effective maintenance, and optimizing the technical performance of Hardware of products in the portfolio including maintenance and upgrading of Firmware (product system software) and product related applications via remote technical support using canon remote assistance tools

What we give

With Canon, you'll get the support and encouragement you need to grow, from people who share your ambition. We'll invest in your professional development to help you learn and progress in your role with us. You'll find leaders who give you the freedom to explore new things and a team where knowledge is shared openly.

To provide first line trouble shooting (root cause of problems) on the vast majority of standalone and connected Products within their portfolio

To achieve a high first-time fix rate and minimum recalls with the most cost-effective use of labor time and parts

Report on a visit-by-visit basis about labor and parts investment, counter-reading by using CAESAR (Canon European Service Admin Coding) coding structure

Optimize the car-stock inventory and rotation and balance this against (RTF) return to fit visits

Signal commercial opportunities to the sales and Marketing department by using ‘Onsite Insight’

Fully understand the customer requirements to support the functional approach of the Solution Business Strategy

Liaise and report back to relevant account manager on customer issues

What we ask

Engineering Degree or Diploma (electronics, mechanics and software) 

Min 3 years relevant experience in mid high production print including CPP (Commercial Production Print), Canon DS products (office machines) and (LFP) large format

Must be have UAE driving license

Experience in understanding and following health and safety guidelines

 

You will need

Able to work on own initiative and in a team environment

A high level of accuracy to provide relevant/timely information

The ability to get good results whilst working under pressure

Good customer handling and communication skills

Good commercial insight and business acumen

Awareness to represent Canon as a company always (behavior, communication and presentation / appearance)

 

Canon is enriching lives and businesses in incredible new ways. You can play a part in shaping the future of a company that’s visionary, innovative and bold. As the world's best imaging company, we're living and working together for the common good.

DETAILS TO REGISTER FOR THIS JOB:

https://careers.peopleclick.eu.com/careerscp/client_canoneurope/external/en_us/jobDetails.do?functionName=getJobDetail&jobPostId=48526&localeCode=en-us

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