Read the Job Description carefully, then scroll down for "Details to Register for this Job"...
Dell Technologies customers expect great things from both our products and our services. Account Services Management is all about managing and overseeing seamless service delivery processes. It’s a hugely varied field of work. Processes range from incident management to change management, from configuration management to customer management. The team makes sure disputes and technical issues are resolved. We also provide excellent communication to the customer around every activity – from the tactical to the strategic.
Join us as a Service Account Manager Telecom on our Customer Success team to do the best work of your career and make a profound social impact in Riyadh, Saudi Arabia.
What you’ll achieve
As a Service Account Manager Telecom, you will manage multiple work streams and service delivery processes. Prioritizing and aligning to our Telecom customer's needs while driving
continuous improvement and developing monthly business reviews.
You will:
Build consistency of delivery and adherence to standard practices, ensuring contractual service requirements are met. Maximize the value of the customer’s investment in Dell Technologies throughout the end-to-end product lifecycle.
Compile, analyze and report statistical data and trends relating to service-level compliance and operational effectiveness.
Present operational and service-level reports and explain service-level support available to all partners. Develop and coordinate proactive maintenance initiatives based on industry best practices.
Facilitate effective communication and coordination of problem-solving efforts between support teams, account teams, field service personnel and customers.
Deliver Telecom specific performance metrics
Help customers operate various solutions across datacenter infrastructure technologies and act as a single point of contact for support requirements. Maintain in-depth awareness of Telecom trends, business conditions and internal processes and practices to meet program delivery requirement
Take the first step towards your dream career
Every Dell Technologies team member brings something unique to the table. Here’s what we are looking for with this role:
Essential Requirements
8 to 12 years of relevant experience working in a Telecom Environment
E2E knowledge of Telecom Network including Radio, Core, 5G, Cloud Infrastructure and Solutions
Worked with Tier1/2 CSP’s and led delivery of critical services including deployment & support
Expert in Telecom Solution/environment-based
Situational Awareness
Desirable Requirements
Bachelor’s degree in Engineering (Telecommunication or IT preferred)
Relevant product/methodology certification
Mastery of ITIL (Information Technology Infrastructure Library) principles
Who we are
We believe that each of us has the power to make an impact. That’s why we put our team members at the center of everything we do. If you’re looking for an opportunity to grow your career with some of the best minds and most advanced tech in the industry, we’re looking for you.
Dell Technologies is a unique family of businesses that helps individuals and organizations transform how they work, live and play. Join us to build a future that works for everyone because Progress Takes All of Us.
Application closing date: 1st September 2023
DETAILS TO REGISTER FOR THIS JOB:
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