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JOB DESCRIPTION
Mission/ Core purpose of the Job:
The Senior Manager: Wholesale Mobility Sales shall report to the MTN GlobalConnect GM - Wholesale Mobility Sales directly. The incumbent shall advise on all contractual and onboarding matters with regard to agreed accounts.
Key Performance Areas: Core, essential responsibilities/outputs of the position (KPA's):
The Senior Manager: Wholesale Mobility Sales will be accountable to achieve the following core KPA’s:
Representation: Function as the GC face-to-face representative to and for the customers internally and externally
Engagement: Lead direct engagement with customers as well as internal cross-functional stakeholders, and external vendors
Reporting: Regular weekly, monthly, and ad-doc reporting on all assigned areas
Coordination: Delivery of the planned amount of Partner Markets Agreements
Responsibilities:
The Senior Manager: Wholesale Mobility Sales' responsibilities in this position are to:
Advise the GM of Roaming, Wholesale Mobility, Fixed Connectivity and Legal on all contractual aspects.
Produce, review, and provide regular and ongoing reporting.
Partner with GlobalConnect stakeholders, and external vendors, to ensure optimum smooth and seamless onboarding of the customer in Wholesale Mobility.
Oversee relationship management with PMs, including resolving commercial issues, which will require partnership with Roaming, International voice, A2P as well as GC stakeholder areas (e.g. Signalling, HR, Legal, Tax, and Finance).
Output:
The Senior Manager: Wholesale Mobility Sales shall deliver the following output in this position:
Reporting: Ensure that GlobalConnect Customer Reports are created and reported. Ensure proper Action Plans are in place to correct and improve operational performance.
Meetings: Conduct regular customer Meetings to report on performance and set action plans.
Onboarding: Oversee the end-to-end onboarding of the Customers to GC
Contracts Management: Lead the end-to-end contracts management of accounts for GC.
System capacity: Lead the analysis of the technical discussions on the additional capacity required for systems and platforms to cater to the customer's requirements.
Human Resources: Lead the analysis of the additional resources required to manage end-to-end PM’s in terms of GC Account Management, Technical support (GNOC), VAS capacity, etc.
Supervisory / Leadership / Managerial Tasks:
Recruit, develop and retain people with outstanding skills, qualifications, and potential.
Performance management and identification of training needs.
Accountable for a customer-centric culture.
Employee relations and collaborative teamwork.
Coaching and guidance of subordinates.
Build professionalism, loyalty, and commitment to the organization.
Communicate actively and effectively resolving any potential conflicts that may arise.
Living the MTN Brand – changing and influencing employees' behaviour.
Clarify roles within the team to enhance collaboration and results
Reward practices conducive to building individual and team confidence
Optimal human resource allocation/redeployment in line with strategic objectives
Manage conflict proactively and monitor disciplinary and grievance actions and trends
Team learning and knowledge sharing within the team; appropriate strategic timing for people up-skilling in line with newly developed technologies and strategic practices
Train, motivate & develop resources
Job Requirements (Education, Experience and Competencies):
Education:
Bachelor’s degree in management, Economics, or Telecommunications
MBA/MSc is preferred.
Formal leadership certification training is preferred.
English: verbal and written proficiency is required.
Experience:
10+ years’ experience in contracts negotiation and contracts management
5 years of managerial experience in direct client-facing and negotiations roles
Negotiation experience gained in International Roaming operations, preferably also in a Roaming Hub.
Experience in commercial contract negotiations, preferably in IR Hub Agreements
Experienced in creating and conducting presentations in English
Experienced in presenting to senior management and executives
Experience in engagement with and management of external vendors
Competencies:
Strong written and verbal communication and presentation skills
Strong analytical, investigative, problem-solving, and decision-making skills.
Demonstrated interpersonal, written, and verbal communication skills.
Excellent influencing skills, in particular with decision-makers.
End-to-end understanding of mobile Roaming operations - both technical and commercial.
Broad knowledge of roaming billing, network engineering, and roaming operations.
Intermediate skills with MS Office, i.e., Word, Excel, PPT, and SharePoint.
Demonstrated interpersonal, written, and verbal communication skills.
Effective problem-solving skills at executive management level.
Excellent influencing skills with decision-makers and peer leadership professionals.
Strong commercial background with excellent negotiation skills.
DETAILS TO REGISTER FOR THIS JOB:
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