IT HelpDesk Analyst, Sprinklr, Dubai, UAE

This job is OPEN for ALL Nationalities to Apply, unless otherwise specified.

Read the Job Description carefully, then scroll down for "Details to Register for this Job"...

Sprinklr is a leading enterprise software company for all customer-facing functions. With advanced AI, Sprinklr's unified customer experience management (Unified-CXM) platform helps companies deliver human experiences to every customer, every time, across any modern channel. Headquartered in New York City with employees around the world, Sprinklr works with more than 1,000 of the world’s most valuable enterprises — global brands like Microsoft, P&G, Samsung and more than 50% of the Fortune 100.

Learn more about our culture and how we make our employees happier through The Sprinklr Way.

Job Description
IT Helpdesk Analyst
 

About the Role (what you’ll be doing) 

Local support of the Sprinklr Dubai office 

Global support of all Sprinklr users. 

Tracking & documenting of all support activities 

Supporting primarily macOS, Windows, and all common office software and applications such as Microsoft, Adobe and cloud SaaS products. 

Perform laptop setup and inductions for users, hardware troubleshooting and repair. 

General office IT such as conference room, telephone and Printer setups etc. 

Implementation of applications and software upgrades, as well as performance troubleshooting and tuning for users. 

Communicate and document troubleshooting techniques and best practices. 

Perform endpoint management deployment and anti-virus security. 

Work with IT Management to constantly monitor and improve delivery of IT systems and support. 

Proactively understand, analyse and research new technical problems when needed. 

Network support and hardware setup, maintenance. 

Manage and provide support for new office openings/move 

Supporting high level events and proactively monitoring of meeting rooms 
 

About You 

 

3+ years experience within IT or B.S. degree 

Self-motivation and the ability to work with minimum supervision 

Excellent written and verbal communication skills and meticulous attention to detail. 

Experience working with high-level executives 

Good understanding of Microsoft 365 

Experience with Jamf Pro and enterprise Mac management concepts 

Comfortable with wireless infrastructures technologies (Cisco Meraki desirable) 

Experience with end user customer support, possess strong technical knowledge of macOS; Windows, and other Microsoft products 

 Ability to use customer-service oriented techniques to determine and resolve problems, and respond competently with the appropriate sense of urgency to user requests. 

Work both independently and as part of a team with professionals at all levels 

Quick learner, proactive individual with the ability to work in a dynamic, fast changing environment. 

Ability to prioritise tasks and work on multiple assignments. 

 
Essential technologies: 

Email security / monitoring 

Conferencing / collaboration technologies such as Teams, SharePoint, and OneDrive 

Cisco Meraki 

VOIP Technologies 

 

 
 

Why you'll love Sprinklr: We’re committed to creating the kind of culture where you feel like you belong, are happier today than yesterday, and your contributions matter. At Sprinklr, our goal is to treat everyone like family and passionately, genuinely care. For full-time employees, we offer flexible paid time off and paid parental leave, medical plans, dental and vision plans, life insurance, 401(k) savings plans, employee stock options, gym and wellness discounts, Plum benefits, Lifemart discounts, and paid time off to invest in learning and career development.

We focus on our mission: We founded Sprinklr with one mission: to enable every organization on the planet to make their customers happier. Our vision is to be the world’s most loved enterprise software company, ever.

We believe in our product: Sprinklr was built from the ground up to enable a brand’s digital transformation. Its platform provides every customer-facing team with the ability to reach, engage and listen to customers around the world. At Sprinklr, we have many of the world's largest brands as our clients, and our employees have the opportunity to work closely alongside them.

We invest in our people: At Sprinklr, we believe every human has the potential to be amazing. We empower each Sprinklrite in the journey toward achieving their personal and professional best. For wellbeing, this includes daily meditation breaks, virtual fitness, and access to Headspace. We have continuous learning opportunities available with LinkedIn Learning and more.



DETAILS TO REGISTER FOR THIS JOB:

https://sprinklr.wd1.myworkdayjobs.com/en-US/careers/job/United-Arab-Emirates---Dubai/IT-HelpDesk-Analyst_106423-JOB




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