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DESCRIPTION
Operating in the UAE for over 50 years, CBD manages the financial requirements of some of the largest corporates and businesses operating in the country, driving the UAE economy. Over the years, CBD has transformed into a progressive and modern banking institution winning multiple awards for its digital initiatives, credit cards, bank accounts, mobile app features and services.
CBD has been recognized as the number one bank in the UAE on the Forbes list of The World’s Best Banks 2022.
As we continue to build upon our successes, we are looking for ambitious individuals who are passionate about the banking and finance industry and the markets in which CBD operates. Just as important to us is your ability to demonstrate a talent for dealing with people - your colleagues and our customers - and delivering service that really goes the extra mile.
Accountable to monitor activities and report controls adherence of Card Operations activities through EOD reports and sample validations on daily basis
Handle day to day operations of onshore-offshore activities and providing required review and corrections of reconciliation differences identified by reconciliation team.
Monitor actions on reconciliation outstanding and accounting of daily merchant, ATM settlement, Interchange settlement received from Payment Schemes, fees, charges and other incomes earned on interchange transactions are properly debited / credited by respective Payment Schemes and are properly debited / credited to merchant / ATM suspense a/c / internal suspense & P&L a/cs.
Accountable for quarterly reporting to Payment Schemes as per guidelines provided by schemes.
MIS reporting, review & adherence to RCSA’s to ensure activities are carried out by third parties i.e., courier agencies, perso vendors and offshore with efficiency, security and control in accordance with established procedures and agreed service delivery standards.
Accountable for review of procedures in coordination with Manager, Card Operations to ensure that unit activities are always geared to deliver the requirements of the business & when new products are launched.
Support vendor site visits, review / recommend vendor invoice payments on monthly basis after reviewing bills in accordance with the process.
Ensure required ownership on escalations / complaint resolutions received from distribution channels with timely and complete action responses
Monitor stock reports timely reorders and vendor payments as per frequency applicable and channel feedback to Manager, Card Operations on any delays / escalation.
Keep Manager, Card Operations advised of any material operational / process weaknesses and non-compliance with controls in the unit and timely escalate for incidents to be updated to Bank’s ORM on potential and confirmed fraud / risk cases.
Work closely with Manager, Card Operations during implementation of the card system enhancements / upgrades / compliance releases by developing test scripts, conducting user acceptance testing, and certification with payment schemes, if required.
Ensure activities confirm to Bank’s standard of quality, operational efficiency and controls and include effective internal controls to manage operational risks and stand the test of audit.
Coordinate with Client engagement team to ensure effective complaint management and channel feedback is support for in-scope process improvements.
Work closely with Sales, Business & IT functions to ensure BRD reviews / feedback & operational support items are addressed or whenever a new product or new product features are launched in the market.
Support the unit with new activities / process as and when assigned by line managers.
Accountable to train and act as a back-up of operational functions within Card Operations, during leave period of staff.
REQUIREMENTS
Education level required: University degree or equivalent qualification.
Experience: At least 5-7 years of experience in managing Settlement Operations with a thorough knowledge of Visa, MasterCard, UAE CB regulations on Interchange Settlement processing, Scheme Billing, Quarterly Member Reporting is a must with knowledge of Card Recon, Personalization, Issuing/Acquiring Operations & Cards Life cycle fulfillments.
People Management
Communication & Inter-personal skills
Information systems management
Quality in Service Delivery
Multicultural awareness
Strong process & control orientation
MIS reporting Skills
Customer focus
Knowledge of Payment Scheme regulations
Financial & Accounting skills
DETAILS TO REGISTER FOR THIS JOB:
https://www.comeet.com/jobs/cbd/14.007/senior-officer-card-operations/6A.D3FApplied For Many Jobs, But Didn't Get Any Interview Calls? Apply For This Job Using a Branded AI-compliant ATS-Friendly CV from Dubai-Forever.Com.
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