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Who we are
For over 50 years, we have been working closely together with investment and asset managers to become the world’s leading provider of integrated investment management solutions. We are 2,300+ colleagues with a broad range of nationalities, educations, professional experiences, ages, and backgrounds.
SimCorp is an equal opportunity employer. We are committed to building a culture where diverse perspectives and expertise are integrated into our everyday work. We believe in the continual growth and development of our employees, so that we can provide best-in-class solutions to our clients. While aiming to deliver client value, we believe it is vital to consider our people and our planet in every business decision we make. Acting responsibly is not optional. It is essential.
Why this role is important to us
SimCorp provides IT solutions and services to investment management organizations around the globe. Our front-to-back solution, SimCorp Dimension, is market-leading and used by over 200 buy-side institutions to manage their assets.
The Service Delivery Manager Principal position is in our EMEA Professional Services unit. You will join the Service Delivery Management team with international, highly skilled specialists who orchestrate key service engagements and act as the central operational point of contact for our largest clients. The team ensures that our clients realize the maximum outcome from SimCorp’s services alongside a holistic and consistent user experience.
Service Delivery Managers create long-term value for the client and loyalty towards SimCorp through effective relationship building. As trusted advisors, they are accountable for exceeding client expectations, ensuring delivery excellence and achieving profitable services growth.
What you will be responsible for
Managing large service engagements according to SimCorp’s Global Service Delivery Management standards
Acting as the central point of contact in daily operations
Ensuring that clients realize the maximum outcome from SimCorp’s services
Building and maintaining a long-term trusted advisor relationship
Achieving a holistic and consistent client experience through orchestrated delivery
Owning service governance, escalations, reporting, and change management
Contributing to monitor, track, and control the financial key ratios of the service engagements
Ensuring smooth transitions between the different stages of the service lifecycle (pre-sales, onboarding, operations)
Coordinating tasks and activities with key internal stakeholders (Regional Services, Global Support, Client Experience and Product Division)
Contributing to lead generation and supporting adoption initiatives
What we value
Most important is that you can see yourself contributing and thriving in the position described above. We would expect you to be proficient in several of the following and be able to upskill to a high standard for the remainder.
Work experience as a Service Delivery Manager or Service Delivery Consultant, for example in the software, financial services, or IT services industry
Work experience in a client-facing role
Very good verbal and written communication skills and the ability to communicate up to C-level executives
Pronounced interest in technology and technology-enabled services
Readiness to adopt technical, operational, or management skills and competencies as required
Solid understanding of financial key ratios and forecasting
Great interpersonal skills and assertiveness
Very good networking, communication, and coordination skills
Fluency in English
DETAILS TO REGISTER FOR THIS JOB:
https://simcorp.wd3.myworkdayjobs.com/en-US/SimCorp_Jobs/job/Abu-Dhabi/Service-Delivery-Manager-Principal---Investment-Management-Solutions_R-204722?utm_source=Indeed&utm_medium=organic&utm_campaign=IndeedApplied For Many Jobs, But Didn't Get Any Interview Calls? Apply For This Job Using a Branded ATS-compliant CV from Dubai-Forever.Com.
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