Read the Job Description carefully, then scroll down for details to register for this job...
The Role
Where you fit In
In line with Power Progress, we are looking to develop people in our team, ensuring business users will have their best user experience while our team evolves and align with the business needs. We invite you to join us where you can share your experiences , build your skills and knowledge and reach your greater heights.
What’s the role?
Provide high quality L1 infrastructure support to Trading users in a highly demanding environment via communication channels such as email, phone calls, walk-ins, instant messaging and perform remote support.
Troubleshoot and resolve infrastructure issues relating to hardware, network, Windows 7/10 operating system, Microsoft Office 365 and trading related applications.
Ensure all issues are logged and take responsibility for ticket closure and timely resolution, escalating decisively where required.
Work closely with various support teams within Trading and 3rd-party Integrated Support Providers (ISPs) to meet trading users' requests and issues
Liaise with vendors for hardware acquisitions and services, request for quotations, purchase orders and ensure deliverables are all met.
Coordinate the onboarding of new trading users in access permission and hardware setup, train and familiarize users with Trading setup and all IT essentials.
Plan / coordinate / physically assist on desk movement and setup computer hardware, network points, telephone, and dealer phones, working closely with various vendors and ensure minimum disruption to the users.
Equipped with data analytical skills to analyze and to create reports or powerapps to streamline manual processes and bring efficiency to the ground.
Manage and lead small projects ensuring objectives and deadlines are met.
Coordinate smartphone purchases, replacements / loan sets, troubleshoot issues for trading environment
Ensure business continuity and disaster recovery readiness, participates in situation tests.
Prepare and communicate system outages and maintenance notices in clear and concise sentences.
Document and update all technical support processes and user guides. Comply with Trading Compliance, Security IT and Shell IT policies and IRM guidelines.
Provide remote IT Support for other trading locations for coverage through emails and IT hotline.
What we need from You
Minimum of 2- 7 years of desktop support experience, trading support experience is a plus
Degree preferred in IT or computer related courses
Experience with call-logging systems (e.g. Service Manager / ServiceNow)
Excellent time management, customer-facing, interpersonal and communication skills
Some form of data analytics skills and have experience in PowerApps/ PowerBi / Power Automate.
Ability to deal with business and IT management at all levels.
Ability to work in a highly pressured environment and respond effectively to urgent customer needs
Knowledge of support processes and ITIL certification a plus delivers results
An innovative place to work
There’s never been a more exciting time to work at Shell.
Join us and you’ll be adding your talent and imagination to a business with the ambition to shape the future – whether by investing in oil, gas, and renewable energy to meet demand, exploring new ways to store energy, or developing technology that helps the world to use energy more efficiently, everyone at Shell does their part.
An inclusive place to work
To power progress, we need to attract and develop the brightest minds and make sure every voice is heard. Here are just some of the ways we are nurturing an inclusive environment – one where you can express your ideas, extend your skills, and reach your potential.
We’re creating a space where people with disabilities can excel through transparent recruitment process, workplace adjustments and ongoing support in their roles. Feel free to let us know about your circumstances when you apply, and we’ll take it from there.
We consider ourselves a flexible employer and want to support you finding the right balance. We encourage you to discuss this with us in your application.
A rewarding place to work
Combine our creative, collaborative environment and global operations with an impressive range of benefits and joining Shell becomes an inspired career choice.
We’re huge advocates for career development. We’ll encourage you to try new roles and experience new settings. By pushing people to reach their potential, we frequently help them find skills they never knew they had, or make career moves they never thought possible.
DETAILS TO REGISTER FOR THIS JOB:
https://jobs.shell.com/job/dubai/it-operations-engineer/25244/51173897056Applied For Many Jobs, But Didn't Get Any Interview Calls? Apply For This Job Using a Branded ATS-compliant CV from Dubai-Forever.Com.
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