Join a team that is changing millions of lives.
Transforming smiles, changing lives.
At Align Technology, we believe a great smile can transform a person’s life, so we create technology that gives people the confidence to take on whatever’s next. We revolutionized the orthodontic industry with the introduction of the Invisalign system, and we have never lost sight of that spirit of innovation. Our diverse and collaborative teams are constantly pushing the boundaries of what’s possible.
Ready to join us?
About this opportunity
Align Technology is looking for a Customer Success Specialist for the MEA region. We are looking for a customer-focused individual with high analytical skills and 1 - 3 years’ experience in the field of Customer Service/Support roles.
In this position you will interact with both internal and external customers prior to and/or after sale. You develop and maintain positive customer relations. You coordinate with various functions within the company to ensure customer requests are handled appropriately and in a timely manner.
You will be based in our office in Dubai and will report directly to the local Customer Success Manager.
In this role, you will…
Be responsible for all post-sales operations and interactions with customers
Be part of a local and EMEA team of CS Specialists – an international community where sharing best practices is a big key to success
Act as the Voice of the Customer, bringing in new ideas for Continuous Improvement
Act as a business partner for our customers, e.g. by providing regular (on-site) training
In this role, you’ll need …
Bachelor degree
Minimum of 1-3 years of directly related experience
Fluency in English and Arabic
Strong interpersonal, listening and persuasive communication skills.
To have the willingness to learn.
Strong analytical capabilities
To be a team player
To have good problem solving skills
To be able to work autonomously
What we offer
Excellent compensation and bonus plan
Flexibility with working from the office and selected days from home
A dynamic environment where you grow with our MEA team
DETAILS TO REGISTER FOR THIS JOB:
https://jobs.aligntech.com/jobs/36087?lang=en-us&iis=indeed
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