This job is OPEN for ALL Nationalities to Apply, unless otherwise specified.
3M has a long-standing reputation as a company committed to innovation. We provide the freedom to explore and encourage curiosity and creativity. We gain new insight from diverse thinking, and take risks on new ideas. Here, you can apply your talent in bold ways that matter.
Job Description:
Collaborate with Innovative 3Mers Around the World
Choosing where to start and grow your career has a major impact on your professional and personal life, so it’s equally important you know that the company that you choose to work at, and its leaders, will support and guide you. With a diversity of people, global locations, technologies and products, 3M is a place where you can collaborate with 93,000 other curious, creative 3Mers.
“The impact 3M has on people’s lives and communities around the globe is amazing. As the leader of 3M’s global community giving, I am incredibly proud to be part of and work alongside 3Mers, community partners and customers committed to making positive social change.” – Michael Stroik, director of 3Mgives
The Impact You’ll Make in this Role
As a Customer Service Specialist, you will have the opportunity to tap into your curiosity and collaborate with some of the most innovative and diverse people around the world.
Here, you will make an impact by:
Handles inquiries of moderate scope and complexity within customer service areas
Uses basic analytical skills to interpret information, examine variables, draw conclusions, and assess alternative methods.
Handles varied customer transactions, including inbound calls, service complaints, general product inquiries, customer order entry and servicing customer accounts.
Communicate with other departments and providers to research and resolve issues, identify and implement service solutions; monitor progress using service measurement systems; identify areas to improve communications and efficiency of operations through continuous improvement efforts; work to enhance knowledge in key service areas; creates basic reports and provides moderate analysis
Handles customer inquiries/complaints of moderate scope and complexity such as product returns/exchanges, pricing issues, product promotions, where to buy products, etc. and suggests improvements to respective department(s)
Analyzes, recommends, and suggests alternative solutions to meet customer needs and/or account specific needs. Builds credibility and trust with 3M customers by providing value added services such as recommendations for product applications, promotional opportunities, order enhancement, related sales, etc.
Assists in reviewing specifications for 3M’s customer service methods and procedures, performs order management including shipping routings, order consolidations, import/export, expedites, investigates customer billing issues
Reviews purchase order requirements to ensure compliance with 3M terms and conditions. Follows up with customer before accepting order if non-compliant orders, participates in customer meetings to identify areas of opportunity to improve customer satisfaction, communication, and efficiency
May serve as a subject matter expert for ongoing business transformation efforts for assigned area of responsibility.
Actively participates in relevant corporate programs/initiatives, complies with professional and quality standards, complies with corporate policies and procedures, and acts in a manner consistent with 3M’s values and ethical standards.
Develops knowledge of assigned area of responsibility including product and market detail and 3M structure, organization, and business.
Your Skills and Expertise
To set you up for success in this role from day one, 3M is looking for candidates who must have the following qualifications:
The candidate should have a B.A. in Business Administration or its equivalent.
Basic knowledge Customer Service Theories & practices within Customer Service (such as Account Management, Upselling, Customer Issue Resolution, Customer Inquiry Support, Customer Service Analytics).
The employee should have min. 3 years of experience in import, export and customer service operations with Gulf markets.
Customer Service mindset & Problem-solving skills
Processes & Procedures driven
Team player, results driven & independent approach
Ability to operate with multiple platforms MS Office, and solid Excel skills.
Fluent in English
Additional qualifications that could help you succeed even further in this role include
Fair knowledge of Letter of Credit & incoterms
Makes continuous progress to achieve required level of tech/process/systems knowledge.
Knowledge of technology such as customer portal, social media, social community, CRM tool, etc. Knowledge of computer programs and corporate systems relevant to the assigned area of responsibility is normally required.
Arabic knowledge will be an advantage
Location: UAE, Dubai
=== PLEASE PROVIDE YOUR RESUME IN ENGLISH ===
Supporting Your Well-being
3M offers many programs to help you live your best life – both physically and financially. To ensure competitive pay and benefits, 3M regularly benchmarks with other companies that are comparable in size and scope.
*At 3M, diversity & inclusion are essential to innovation. We seek and value differences in people! This Job ad is addressed to all potential candidates. As an equal opportunity employer 3M will not discriminate against any applicant for employment on the basis of religion, sex, sexual orientation, gender identity, national origin, age or disability.
If you want to discover more about D&I at 3M, please visit http://go.3M.com/4i9C
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