Role Summary:
Managing and improving the rider performance of allocated zone/s within a city. Taking ownership of rider service levels by measuring compliance, finding performance gaps and execute a plan to fill performance related gaps.
What’s on Your Plate?
● Monitor and improve Rider Performance and Compliance
● Lead Rider Recruitment for the allocated zones
● Lead a Team of Rider Coordinators and/or Rider Captains
● Manage rider roster with proper allocation of shifts/breaks/off-days etc
● Supervises rider onboarding and training schedule with Rider Trainer and Rider Supervisor
● Inventory management and usage compliance of Rider equipments
● Groom rider quality (behaviour, appearance, professionalism, presentational etc)
● Setting up a performance improvement plan to improve performance of low performing riders
● Reduce rider complaints originating from customers
● Monitor riders performance on individual level and responsible for coaching/warning riders
● Audits fleet appearance & rider behaviour via on ground visits
What did we order?
● Bachelor's Degree
● 2-3 years of experience in food/grocery tech industry is highly preferred
● Proficient in Google Suite tools like GDoc, GSheet, GSlides, GForms etc
● Strong communication skills, both written and verbal. English and Urdu is a must. Arabic is a plus.
● Influencer and a negotiation with good public speaking and presentation skills
● People management skills: Experience of managing bigger group of people
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