Front of House Operative, Mace, Dubai, UAE

The opportunity 

An exciting opportunity to be a part of our facilities management business to manage a panel of services for a new flagship high-rise building in Dubai built with high standards.

The Front of House staff is a customer-oriented role that requires a friendly, proactive, and can do attitude where the needs of the customer are treated as paramount. Responsible and accountable for all activities within their remit and should highlight or escalate any concerns which may impact the client’s reputation. Responsible for the end to end care of all staff and visitors on site.

Mace is an equal opportunity employer. We embrace diversity and are committed to creating an inclusive environment for our people to excel.

Your responsibilities will include: 

Monitoring all areas and dip check that were previously issued have been dealt with or closed off satisfactorily.

Performing routine inventory duties including monitoring and maintaining current inventory levels.

Ensuring the first impression is of the highest standards whether in person or over the telephone. 

Receiving and welcoming all visitors and clients to office reception. 

Handling corporate events by assisting with the set up of the venue and providing assistance to meet requirements.

Providing calendar management, answering and screening incoming calls, routing for action, and follow up. 

Ensuring that calls are answered in a professional and timely manner and that all enquiries are dealt with in accordance with service standards and response times.

Demonstrating attention to detail and ownership of the processes relating to the areas of responsibility.

Assisting with clients reports as required.

Supporting with the general office duties. 

Booking meeting rooms and logging helpdesk jobs. 

Developing strong relationships with visitors and staff at all levels. 

Keeping records and files updated. 

Managing the courier service. 

Delivering superior customer service and developing key tenant stakeholder engagement by providing effective and timely communications to our tenants, stakeholders, and client.

About you 

You will have strong organisation and multi-tasking skills. You will have experience in a five-star hotel in the UAE. You will have experience in stakeholder management and delivering exemplary customer service. Previous reception experience preferred. You will also have knowledge of Microsoft Office Suite. 

You are digitally savvy, can build lasting client relationships. You will have a facilities management background and be hungry to grow your career and enjoy the opportunities Mace has to offer. 

https://careers.macegroup.com/gb/en/job/23876/Front-of-House-Operative

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