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You will be working as Customer Support Specialist, will be the part of Process Automation Business Area for Marine & Ports division based in UAE. In this role you will be responsible to respond to customer inquiries/deliveries regarding product support, order assistance, or payment-related issues by coordinating appropriate responses with relevant internal resources and working dexterously to manager all operational activities from order booking till invoicing.
This position reports to
Operations Manager
Your responsibilities
Receiving inquiries from customers, processes orders and assisting with the resolution of customer issues, including resolution with after-sales service and spare parts teams and coordinating technical assistance as necessary
Processing orders ensuring that customers receive accurate and timely delivery of products, systems or service, preparing and analyzing monthly demand forecasts using available tools and collecting information from sales team(s) and supporting the credit department to resolve customer payment issues
Tracking monthly KPI performance and providing results to management, ensuring efficient and accurate input of customer orders into order management system and invoicing orders according to order and delivery conditions
Maintaining the Offers – Orders – Invoices Archive and archiving all documentation related to the transportation and delivery to the customer in line with local regulations
Collecting all documentation needed to comply with local regulations and creating the documentation for the credit and debit notes, assisting with the pick-up and delivery of products to foreign customers and participating in the preparation of the documents requested for prequalification or public bids
Ensuring timely and cost-effective planning of on-site technicians in accordance with contractual agreements or single service requests, preparing all material needed for on-site activities and ensuring its arrival to site per the approved schedule
Your background
Bachelor’s degree – business administration
Previous experience in technical/electrical/service-related companies preferred
Good time management, structured and organized, motivated and energetic, positive attitude, flexibility to adapt and accept new challenges, listening skill and solution oriented
Fluency in English language is mandatory
More about us
ABB Marine & Ports supplies world-leading technologies that are driving the evolution of sustainable shipping. Electrical propulsion, data-driven decision support and integrated solutions for ship and shore from ABB are paving the way to a zero-emission marine industry, providing greater efficiency and reliability to shipowners, and preparing vessels to meet the demands of tomorrow. Our automation and electrical solutions are making port and terminal operations safer, greener and more productive. ABB Marine & Ports operates in 26 countries and has 2,000 employees. www.abb.com/marine
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https://careers.abb/global/en/job/ABB1GLOBAL86791766EXTERNALENGLOBAL/Customer-Support-Specialist-Marine-Ports-Services?utm_source=indeed&utm_medium=phenom-feedsApplied For Many Jobs, But Didn't Get Any Interview Calls? Apply For This Job Using a Branded ATS-compliant CV from Dubai-Forever.Com.
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