Job Description
Are you looking for an exciting, challenging and satisfying job with supportive and friendly colleagues, providing both personal and career development? Do you have great communication skills and extensive knowledge of SAP?
Then you could be the perfect candidate to complement our experienced and close-knit team of Customer Service Specialists supporting Danfoss Middle East & North Africa team from our office in Dubai.
Job Responsibilities
Responsibilities for this position include, but are not limited to, the following.
Serving as the primary point of contact for our North Africa customer network,
Verifying incoming orders, pricing and terms of delivery as well as availability of products,
Partnering and coordinating with the Danfoss international manufacturing sites to ensure timely
Confirming orders with customers, answer incoming queries and respond to customer needs,
Providing internal stakeholders with the highest level of support in all aspects of order processing and product delivery,
Building and maintaining a strong internal network to provide best customer support.
Background & Skills
At Danfoss, we believe that a diverse and inclusive workplace fosters creativity, innovation, and a broader perspective in decision-making. When you consider this job posting, do you feel like your profile is not a perfect match? Numerous studies have found that women and people of color are more likely to apply only when they meet all requirements listed in the job posting. Even if you do not check all the boxes, we encourage you to apply anyway. We are curious to find out how you can bring new insights to the role or to Danfoss as an organization.
The ideal candidate possesses these skills.
Bachelor’s or Master’s degree in Business Administration, or equivalent,
Broad knowledge of MS office inclusive of Outlook and Excel,
Preferably good SAP/R3 skills including EDI as well as Salesforce,
Excellent written and verbal communication skills in English and French, and preferably in Arabic,
Experience in a similar customer service role in industry, distribution, logistics or equivalent sector is desirable,
Extensive knowledge in Logistics documentation requirement in MENA region, specifically in North Africa,
Experience in preparing and managing Letters of Credit, documents thru bank, and cash against document requirements with customers,
Conscientious and diligent approach with a strong sense of customer empathy,
Strong team ethic combined with initiative and self-awareness,
Service oriented attitude and excellent communication skills,
Adaptable, organized and able to thrive under pressure when required,
Positive approach to diversity and cross-cultural communications.
Employee Benefits
We are excited to offer you the following benefits with your employment:
Bonus system
Paid vacation
Possibility to work remotely
Pension plan
Personal insurance
Communication package
Opportunity to join Employee Resource Groups
State of the art virtual work environment
Employee Referral Program
This list does not promise or guarantee any particular benefit or specific action. They may depend on country or contract specifics and are subject to change at any time without prior notice.
DETAILS TO REGISTER FOR THIS JOB:
https://jobs.danfoss.com/job/Dubai-Customer-Service-Specialist/770682902/?utm_source=LINKEDIN&utm_medium=referrerApplied For Many Jobs, But Didn't Get Any Interview Calls? Apply For This Job Using a Branded ATS-compliant CV from Dubai-Forever.Com.
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