As part of the Chanel WFJ team, and reporting to the WFJ Director, you will train sales associates across the region to develop Maison, Product, Technical knowledge and selling skills to enrich the client journey & experience and improve retail performance. On the floor follow up of the trainings shared so as ensure implementation. Encourage and establish learning culture in boutiques through floor training & coaching sessions.
YOUR MISSIONS
Assess the teams’ individual learning needs and performance to develop and align with concerned parties on short, mid & long-term training and development plans
Analyze Mystery Shopping results and individual KPIs of the sales team to identify areas of development and plan for necessary support
Contributes to defining the training calendar based on learning needs / retail excellence projects/partners requests/strategy for the Middle East
Roll-out training programs as per training calendar (onboarding of newcomers, product & client experience training)
Deep understanding of the company culture, heritage, product pillars and seasonal collection knowledge
Support team on the floor through follow-up sessions to enhance client service, storytelling and selling techniques in accordance with the Chanel standard
Adaptation/creation of training materials for the Middle East and the organization of training events
Follow up with the team on the completion of the modules on the E-learning platform
Update and extract periodic reports on online, in-class training & mystery shopping results
YOUR PROFILE
Minimum 4 years of related work experience with minimum 1 experience in the luxury industry. A retail experience is a plus.
Excellent presentation and public speaking skills & Excellent organization skills
An in-depth understanding of Luxury Retail, Client Experience, and selling skills are required
Brand and strong general WFJ knowledge is required
Excellent understanding of Adult Learning and blended learning. Demonstrate ability to influence, strong follow-up skills
Strong facilitation and empathy, genuine interest in people
Strong interpersonal and communication skills
Reliable team player, accountable for delivering results and ready to help the team
Language proficiency in English
Willing to travel frequently
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