DESCRIPTION
Job Purpose:
To develop and implement the bank's mobile and internet banking strategies and ensure they align with the overall business goals and objectives.
Principal Accountabilities:
Work Management
Oversee the development, testing, and deployment of new mobile and internet banking features, ensuring they are intuitive, user-friendly, and meet customer needs.
Manage relationships with vendors, third-party providers, and internal stakeholders to ensure the smooth operation of mobile and internet banking platforms.
Work with product and marketing teams to promote mobile and internet banking services, identify new opportunities for growth, and develop marketing strategies that target key customer segments.
Monitor and analyse mobile and internet banking metrics to identify opportunities for improvement and growth, such as increased engagement, customer acquisition, and retention.
Collaborate with internal teams, such as IT and security, to ensure that mobile and internet banking platforms are secure, reliable, and compliant with relevant regulations.
To achieve annual budgeted plan set by the Bank in agreement with business and channel partners. The budget can be reviewed upon Management’s discretion at any strategic point in time.
Continuously improve sourcing through performance driven culture and higher productivity.
Establish effective business relationship with Alternate channel partners and clients through networking to develop a sustainable business model.
Perform competition and market analysis to support management’s strategizing and planning initiatives.
Review customer complaints and feedback whilst encouraging an autonomous work culture for performing staff.
Actively participating in recruitment by ensuring top performers are selected and manage capacity planning.
Manage & Monitor CBD’s image as a provider of attractive products and professional services and collaborate with Marketing department and Product team
Lead a team of professionals, providing coaching, mentoring, and performance management to ensure that the team delivers high-quality work, meets targets, and grows their skills and expertise.
To develop strategies to generate clean business through market penetration and contribute to a minimum-risk work environment through robust quality assurance measures and remain compliant to the latest guidelines established by the Bank and Central Bank of UAE.
Corporate Governance
Ensure compliance to the unit’s approved operational procedures and timely address any deviation.
Comply with the latest guidelines of the Central Bank of UAE.
Inculcate ethical business practices and regularly communicate the essentiality of mitigating fraud.
Contribute to successful internal audits and ensure timely closure of audit points through realignment of procedures.
REQUIREMENTS
Education and Experience
Bachelor’s degree or equivalent
10 – 15 years in banking with at least 3-5 years of experience in mobile and internet banking, with a deep understanding of the latest trends, technologies, and best practices
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