Job Purpose
Summary:
Emirates SkyCargo is a world-class air cargo carrier, with a vast network of destinations, cutting-edge facilities, and a focus on innovation, efficiency, and sustainability. We're seeking a highly experienced and qualified Systems Manager to join our team and lead our IT-related business systems to new heights.
As a Systems Manager, this role will be managing the current and future business operations/ process design and implementation for all IT related business systems.
You will be managing the IT investment from a business perspective to maximise performance efficiency, return on investment, meet regulatory and safety needs, process analysis and automation translating into tangible productivity increases, cost savings, information system enhancements and promotion of express and courier systems among the user community, in sync with the businesses strategic, tactical and operational strategy.
In this role, you will:
Manage and provide direction to the group of Systems Analysts and Systems Officers in the design, development and management of current and future express business Systems and to improve revenues and efficiencies without compromising on the immediate business requirements and the overall vision of the division.
Manage the business project activities on a day to day basis and develop a Network wide implementation and training strategy so there is least disruption to the business.
Validate and manage the analysis of current and future business needs. Interact with stakeholders to ensure that the specified functionality which is built into new or enhanced systems is beneficial and is consistent with department’s future direction and overall strategy. Direct research and ensure new technologies and emerging regulations are considered and built into solutions to ensure systems are built on stable and new architecture and takes care of all the future functional and regulatory needs.
Direct and guide the Business Analysts to constantly identify cost savings and process efficient functionality. Prioritise functionality to ensure deliverables are prioritised in order to implement solutions within the defined time schedules keeping the global benefit and not individual business owners in mind.
Serve as senior subject matter advisor for assigned functional domains. Pro-actively participate in achieving the IT and business strategic objectives of the Department, by sourcing, validating and providing required information to develop business system enhancement proposals and manage process change, communication, business testing, implementation, user requirements and operation thereafter.
Review, analyse and evaluate the documents produced by IT/External vendors to ensure that the entire documents accurately reflect all the business needs. Interact with the process owners, other regulatory authorities and connected parties to review the same and co-ordinate with IT to address deviations. Will also be responsible to review and sign off all relevant documents of behalf of the Department. Scope creep is to be managed within budget expectations and variances are addressed to ensure the project deliverables are not compromised.
Manage the testing schedules and scripts and ensure resources are deployed in a timely manner so the delivered modules are tested in a qualitative manner for implementation across the network. Co-ordinate and involve a broad spectrum of users (including outstations) to ensure the testing is thorough and all bugs are detected.
Manage the development and implementation of local and central system usage procedures and ensure the entire user manuals, prompt cards and on line help is published. External API / EDI parties have to be notified and seamlessly migrated to the new system. Post implementation, organise the resources to address operational issues and provide constant support to systems queries from both within the network and external users.
Direct and manage enhancements to existing systems to suit the changing business requirements and the future functional requirements and administer the user forums to act as a medium to submit modifications and implement them based on commercial and efficiency benefits. Act as the principal conduit between business users and EKIT development staff to ensure consistency of product, consistency between products and resources is prioritised to meet organisational demand.
Ensure compliance to all relevant safety policies, procedures and controls across the department guarantee employee safety, legislative compliance and a responsible environmental attitude.
Qualifications & Experience
To be considered for Systems Manager role, you must meet the below requirements:
Qualifications:
Degree in Business Management/ Supply Chain management or IT.
Experience:
- 8 year’s experience in all areas of air cargo, logistics and supply chain operations.
- Exposure to warehousing and freight forwarding Industries.
- Experience in business systems implementation
Knowledge/skills:
- Thorough knowledge of all aspects of express, courier and cargo operations, logistics and supply chain and business practices.
- Knowledge of automated logistics systems and emerging technologies like smart tags, tracking operations etc.
- Ability to analyse business requirements as subject matter expert and understand the development life cycle of application systems.
- A high degree of analytical and creative thinking.
- Basic understanding of manufacturing, distribution, shipping and regulatory practices and controls.
- Relevant exposure in managing large and complex business IT projects.
Salary & Benefits
Join us in a management role and enjoy an attractive tax-free salary. On top of our generous travel benefits, including discounted flights and hotel stays around the world, this managerial role also has an excellent leave and healthcare package. That’s on top of transport benefits, life insurance and more. Find out what it’s like to live and work in our fast-paced, cosmopolitan home city in the Dubai Lifestyle section of our website www.emirates.com/careersJoin us in Dubai and enjoy an attractive tax-free salary and travel benefits that are exclusive to our industry, including discounts on flights and hotels stays around the world. You can find out more information about our employee benefits in the Working Here section of our website www.emirates.com/careers. Further information on what’s it like to live and work in our cosmopolitan home city, can be found in the Dubai Lifestyle section.Join our growing team and enjoy a competitive remuneration package, discounts on flights and hotel stays. Find out more about working with us in our website www.emirates.com/careers
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