Majid Al Futtaim invites you to join us in our quest to create great moments for everyone, everyday! We are the leading shopping mall, residential communities, retail and leisure pioneer across the Middle East, Africa and Asia, serving over 560 million visitors a year. For the past two decades, we have shaped the consumer landscape across the region, transforming the way people shop, live and play, while maintaining a strong sustainability track record and the largest mall in the world to attain LEED Gold EBOM Certification. We have over 40,000 team members in 15 international markets representing over 100 nationalities – all keeping the customer at the heart of everything we do. If you enjoy being BOLD, PASSIONATE and TOGETHER, then Majid Al Futtaim is the destination for you.
Role Purpose:
The F&B Supervisor will be responsible for working under the guidance and supervision of the Operation manager to manage and control the assigned F&B outlet. The role holder will also be responsible for all aspects of day-to-day running of restaurants including Sales, Customer Service, Quality control, Operations, Staff training, and bring the best customer experience to our F&B function
Role Details – Key Responsibilities and Accountabilities:
Operations Responsibilities
Attentive to customer needs through a friendly and courteous attitude
Assist in leading, mentoring, and training the Food & Beverage Operations team
Ensure all products are available and displayed at required times (in line with the display schedule)
Ensure that staff is conversant with product portions, prices, and codes
Ensure sales entries are correctly entered and receipts are issued to customers before the money is collected
Deliver a daily report of activities to manager
Ensure brand standards are maintained
Liaise with kitchen to ensure the highest standard of food quality and visual appeal
Maintain good communication and provide support to service team
Standardize the setup and ensure stores are open on time
Improve performance by motivating and monitoring staff continuously while investigating and resolving complaints concerning food quality and services
Handle customer complaints and queries in a timely manner
Maintain records and prepare reports to your superior
Ensure the service staff are following the grooming standard
Ensure and participate in proper, correct order taking to speed-up the service
Ensure all the equipment are handled well and report to the store maintenance team in case of any default
Control the food waste and maintain records
Oversee store P&L, budget, orders
Maintain POS system records
Build strong relationship with internal and internal parties
Hygiene Standards
Maintain control of the food consumption of each restaurant
Ensure standards of hygiene are maintained and the restaurant complies with health and safety regulation
Financial Responsibilities
Ensure alignment of procedures in accordance with the Delegation of Authority (DOA)
Assist in monitoring allocated budget to ensure compliance and highlight possible issues
Provide inputs on cost reduction measures
Human Capital Responsibilities
Proactively identify and seek professional development opportunities to improve leadership and technical skills pertaining to the direct line of work
Apply and follow MAF Retail’s Human Capital corporate policies and relevant procedures and instructions
Provide training and feedback to direct reportees when required
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