CAREER AREA:
Marketing / Sales / Product Support
JOB DESCRIPTION:
Your Work Shapes The World!
When you join Caterpillar, you're joining a global team who cares not just about the work we do – but also about each other. We are the makers, problem solvers and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and innovation here – we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it!
Job Purpose:
Incumbent assists dealers in achieving used operational excellence for dealerships. By conducting detailed analyses of dealer rental and used operations and making appropriate recommendations, this position has a direct impact on dealer profitability.
Job Related Statistics:
Dealer Certified Used and Sales Caterpillar Certified Used
Dealer Certified Used and Customer Value Agreement
Job Duties:
The key role of this assignment is applying previous field experience and knowledge of process improvement methodologies to improve dealer profitability.
The incumbent is a liaison among dealers, customers, and other Caterpillar personnel.
Incumbent is very familiar with the company’s processes, systems, and methodologies.
Incumbent is accountable for contributing to the identification, analysis and resolution of product support needs and problems in assigned disciple/district.
Position performs complex analysis work, identifies, and resolves problems that are less tactical and more strategic in nature.
Challenges include developing and meeting expectations in delivering results, considering, and recommending alternative courses of actions, making timely decisions, and developing greater communication skills.
Incumbents may work more directly with other Caterpillar units, customers, and possibly, suppliers.
Primary roles of the incumbent include:
Conduct detailed analyses of dealer used operations (coverage, forecasting, inventory management, rental fleet utilization, and orders and claims processing, etc.) with special emphasis on streamlining processes and improving dealer rental business profitability.
Counsel dealers on methods to improve used productivity measures. Evaluate individual dealer performance and develop appropriate recommendations to optimize dealer participation in the rental opportunity for the assigned service territory.
Evaluate the training needs of dealer used operations staff and leverage existing materials and resources to satisfy those training requirements. Includes the use of Industry and Product Specialist for Cat and Allied equipment as well as the training curriculum housed on the Cat Rental College.
Utilize the established used operational and financial benchmarks to measure the health of the dealer’s rental business.
Counsel dealers on used operations information systems including advantages, shortcomings, and implementation plans.
Leverage the Cat Dealer Advisor and Caterpillar resources to counsel dealers on operational process improvement opportunities that will contribute to achieving a superior level of customer satisfaction and improved profitability in used operations.
Improve dealer used fleet integrity and growth based on profitability.
Counsel dealers on an optimal rental rollout strategy, maximizing dealer profitability.
Drive integration of Rental, Used and New to satisfy customer demand and maximize population growth.
Counsel dealer on the optimal and profitable usage of the CAT Certified Used program.
* Note: not all responsibilities may be required for each territory.
The position manages the completion of its own work assignments and coordinates work with others.
Typical internal customers include employees from two or more work groups in a division.
External customers include ten – twenty Dealers and their customers.
The position is challenged to quickly and correctly identify problems that may not be obvious.
The incumbent solves problems by determining the best course of action, within departmental guidelines, from many existing solutions.
The incumbent is free to determine the best way to complete job assignments in order to achieve desired results.
Work is reviewed after completion, except in the most complex or high impact situations.
Impacts key quality goals including Customer Satisfaction, Continuous Improvement, timeliness, Accuracy, Efficiency, Cost Savings, Process Quality, Profitability, etc.
The position works to develop innovative Processes or methods to best use resources or technology in meeting the quality goals.
The position typically requires travel of at least 40%.
Background/Experience:
The position requires knowledge of Caterpillar dealer used operations.
Personal computer skills and familiarity with various software packages may be required.
The position typically requires a college or university degree or equivalent experience.
In addition, 3 to 5 years of job-related experience are typically required.
Good human relations skills are required to develop a cooperative work relationship with others inside and outside the department.
Incumbents will have demonstrated the ability to work on increasingly more complex assignments and provide direction to lower-level reps on project assignments.
Additional Information:
Please frequently check the email associated with your application, including the junk/spam folder, as this is the primary correspondence method. If you wish to know the status of your application – please use the candidate log-in on our career website as it will reflect any updates to your status.
Caterpillar is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws.
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