Data Center Customer Operations
Equinix is the world’s digital infrastructure company, operating 240+ data centers across the globe and providing interconnections to all the key clouds and networks. Businesses need one place to simplify and bring together fragmented, complex infrastructure that spans private and public cloud environments. Our global platform allows customers to place infrastructure wherever they need it and connect it to everything they need to succeed.
We are a fast-growing global company with 20 years of consecutive quarterly growth*. Through our innovative portfolio of high-performance products and services, we have created the largest, most active global ecosystem of 10,000+ companies, including 2,100 networks and 3,000+ cloud and IT service providers in 32 countries spanning six continents.
Joining our operations team means that you will be at the forefront of all we do, maintaining critical facilities infrastructure as part of a close-knit team delivering best-in-class service to our data center customers. We embrace diversity in thought and contribution and are committed to providing an equitable work environment. that is foundational to our core values as a company and is vital to our success.
*As of Quarter 4 2022
Job Summary
Acquires job skills to resolve routine tasks requiring limited judgement. Focus is on routine tasks, using limited judgement of standard operating procedures. Supports the overall team.
Responsibilities
Queue Management / Reporting
Reviews work order requests in the queue and responds to routine work orders by adhering to commitment times
Involved in escalating and expediating higher level orders, upon supervision
Actively follows up on work orders in the queue to support the overall team
Maintains notes and records of activity fulfillment in the ticketing system
Installations
Rack and stack basic customer equipment, with guidance from more senior team members
Supports routine intra-cage and infrastructure installations, under guidance, which may include: routine ladder racks and basic fiber raceways; basic cable management and support systems (patch panels); routine ground cabinets and basic post racks; and may perform tape changes and basic backup necessities
Cross-Connect
Supports basic cross-connect troubleshooting
Testing / Troubleshooting
Supports basic testing and routine installations of customer assets
Supports standard layer 1 cross-connect certification testing, under supervision
May learn more semi-routine testing, under supervision
Stakeholder Partnership
Supports the operations and security personnel team for breaks or other activities, when necessary
Customer Management
Supports customer satisfaction with timely adherence to following basic order execution requirements
Delivers quality customer service experience when interfacing with customers
Discusses time expectations on new deployments, by following standard operating procedure guidelines
May support customers on-site through access and escorting services.
Projects
Supports fulfilment of projects under close supervision
Training
Completes assigned training in a timely manner
Qualifications
Typically requires a high school diploma and proven years of equivalent work experience
Equinix is committed to ensuring that our employment process is open to all individuals, including those with a disability. If you need assistance in applying for an open position, you may send an email to Staffing@equinix.com. Please provide your contact information and let us know how we can assist you.
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