The opportunity
Automotive Protection operates around the world offering vehicle warranty and GAP solutions and a range of other automotive loyalty and retention products. Due to continuing growth a new position is being created to assist our major corporate clients making claims under the various Automotive Protection schemes such as Vehicle Mechanical & Electrical Warranty; GAP; Tyre; Alloy Wheel; Scratch & Dent. The role offers hybrid working from home and in QBE’s Dubai office in the DIFC area, as well as the opportunity to travel to meet our clients across the region.
Your new role
The primary role is to investigate and resolve all types of claims in a technically excellent manner ensuring they are settled at optimum costs and in a timely manner.
Claims are primarily submitted online but interaction by telephone; video call and in person is equally important in delivering great service and building relationships.
You will be a key member of the small regional team handling the expanding business across the Middle East.
The online web-based claims platform allows easy international cooperation and you will be part of the global Automotive Protection family helping clients and customers in more than 20 countries and working with the biggest names in the motor industry.
About you
A good level of theoretical motor vehicle technical knowledge (gained in a mechanical role; vehicle aftersales role or motor warranty role) is required.
Experience of working in a mechanical repair environment is desirable, whether hands-on or as an administrator; adviser or manager.
You should have a passion for delivering excellent customer service and possess great communication skills, whether by telephone, in writing or face to face..
Good spoken and written English is essential and conversational Arabic is desirable.
You should have good basic computer skills required including Word and Excel.
Why QBE? At My Best
At QBE, we want our people to feel rewarded and inspired to perform at their best, that’s why we have created “At My Best”. It’s our connection, our way of showing we have your back. We understand that one size doesn’t fit all and that priorities can change depending on your life stage. That is why our blend of wellbeing initiatives and benefits offer flexibility to suit what matters most to you. It’s in the culture of our business, our QBE DNA, to support our people. Everything we do is underpinned by our QBE DNA - because we know it’s not just what we do that matters, it’s how we do it that makes the difference. In addition to this, we also offer flexible parental leave for both parents and have several employee network groups that support and empower our diverse workforce.
At QBE, we view our people as our most precious asset. We understand the importance of fostering a work environment that is responsive to the changing needs of today's workforce. QBE aims to build a workplace that is fair and inclusive because we want to attract and retain the best people to do the job, we have adopted flexible working across the company and welcome this conversation.
Some of the award’s QBE are proud to have won, been a finalist for, and shortlisted for include;
Employer of the Year 2022 Winner – Insurance Insider
British Claims Awards 2022 Winner - InsurTech Award
Insurance Times Claims Excellence Awards 2022 Winner - Claims Product Solution of the Year
Working Families Best Practice Awards 2021 Finalist for: Best COVID-19 Response
Insurance Post British Insurance Awards 2022 Shortlisted for: Best Customer Care, Diversity & Inclusion Initiative of the Year 2022, Specialist Insurer of the Year (for Construction), General Insurer of the Year
We are proud to have partnerships with organisations such as Stonewall and Working Families, and our commitment to the Women in Finance Charter, the UN Women’s Empowerment Principles and Race at Work charter helps keep us accountable and transparent
Inclusion of Diversity
We are striving to create a workplace culture where all our people feel included, and we are committed to building a diverse workforce that is reflective of the communities we operate in.
We know that diversity of thought, background and experience enables better decision making, improves the quality of our delivery and helps us to meet the needs of our customers.
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