JOB DESCRIPTION
You will work with partnership with senior management of Trade & Working Capital Operations who provides end-to-end product coverage for international trade products, including client servicing, document support and product servicing and billing with a scalable support structure that allows for high-volume through-put. The team has a strong risk management program tailored for local regulations and the technology platform suits end-to-end core product needs. Trade Finance Operations provides unique offerings to different market segments.
Job Summary
As a Client Service Associate in Trade & Working Capital, you need to manage different components of workload, client services and other internal and external reporting on daily basis ensuring adherence to designated deadlines and controls. Incumbent need to work with minimum supervision and act on own initiative to identify tasks and efficiencies to be implemented on the unit.
Job Responsibilities
To investigate, analyze and resolve customer enquiries/requirements.
Monitoring of transactions to ensure it is completed.
To adhere to all established work and escalation processes.
To escalate all exceptional processes and maintain their audit trials for record purposes Prepare weekly and monthly metrics
Strict adherence to all relevant Process and Procedures.
To investigate, analyze and resolve complex customer enquiries/requirements to provide required solutions in the operating environment.
To ensure that all Customer Enquiries allocated to them are handled in a timely and accurate manner, exercising sound judgement based upon knowledge and experience, always.
Required qualifications, capabilities, and skills
Any University Degree, with minimum 3-5 years of Trade Finance experience/ Banking Operations and Client Service together with up-to-date knowledge of current market practice.
Excellent interpersonal, verbal, and written communication skills – in is essential
Arabic Language skills would be in advantage
Proven skills in team supervision / management
First class customer service skills are essential
An understanding of Trade Finance documentation and the Trade Finance Operations business.
Extensive knowledge of the International Chamber of Commerce Rules and Regulations governing trade finance products: ISP 98 / URDG / UCP600
The incumbent must demonstrate the ability to manage multiple tasks and priorities daily ensuring adherence to all risk control, compliance, and regulatory policies
Ability to priorities, multi-task and manage own and others workload.
Experience working within a matrix-style structure across a global team
Professional telephone manner, communication, and interpersonal skills
Preferred qualifications, capabilities, and skills
Extensive knowledge of the International Chamber of Commerce Rules and Regulations governing trade finance products: ISP 98 / URDG / UCP600
CDCS Qualified.
ABOUT US
J.P. Morgan is a global leader in financial services, providing strategic advice and products to the world’s most prominent corporations, governments, wealthy individuals and institutional investors. Our first-class business in a first-class way approach to serving clients drives everything we do. We strive to build trusted, long-term partnerships to help our clients achieve their business objectives.
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