JOB DESCRIPTION
Your Role:
The Customer Service Executive will meet and greet the patients and solve their queries if they have any. And provide strategic directions toward achieving higher levels of performance and customer satisfaction.
Your Responsibilities:
Welcome & greet patients & ask query of the patient as per set checklist.
Help in Registration form & Insurance form fill up.
Check the patient category – Insured Patient, Corporate Patients (check the staff list), HMO, and General Patients, assist patients to complete all necessary forms and documentation including medical insurance.
Ask about problem of the patient and refer to the concerned doctor (in consultation with the Nurses if required).
Send patient to concerned counter. Assist patient if required in reaching to the counter.
Handover Patient Registration Cards to the patients.
Ensure patients are informed if a doctor is running late or called out.
Ensure reception area is well maintained, neat and clean and all standard protocols set by organization are maintained.
Check with Insurance Coordinator for cases requiring approvals and status, packages covered of Insurance Card produced by patient.
Coordinate with Symphony for insurance related matters.
Receive patient file and enter details in the system.
Verify insurance/benefit coverage and collects co-pays and/or payment toward account balances at the time of service.
Collect money from patients and make Backdate billing for pending approvals.
Call & follow-up with patients regarding NP amounts.
Education & Experience:
Graduate or Diploma in any field.
2-3 years of relevant experience.
Ability to deliver high level of quality in all aspects of work performance and customer service.
Ability to maintain strong working relationships and works well in teams and individual.
Competencies:
Delivering Patient Excellence | Strives for service excellence to ‘treat customers well’ by displaying an understanding of their requirements, delivering value and by communicating, keeping in mind the customer’s perspective.
Driving Collaboration | Establishes open and trusting relationships to drive cross functional synergy, focus on achievement of collective results and respect for diversity.
Driving Results | Displays perseverance and resilience to deliver high performance. Displays accountability for results and takes timely decisions evaluating relevant sources of information.
Our Benefits & Culture:
At Aster, We Care. We strive to create meaningful & purposeful experiences for our employees. As part of our team, you can contribute to giving back to society. Around the world we employ discoverers, and encourage bold innovators.
Aster DM Healthcare is an Equal Opportunity Employer. We embrace diversity and respect differences that lay the foundation for encouraging creative ideas, building cohesive teams and fostering values and experiences. Our brand's promise of "We'll Treat You Well" deeply resonates with our employees and the communities we serve.
ABOUT US
Aster DM Healthcare Limited is one of the largest private healthcare service providers operating in multiple GCC states and is an emerging healthcare player in India. With an inherent emphasis on clinical excellence, we are one of the few entities in the world with a strong presence across primary, secondary, tertiary and quaternary healthcare through our hospitals, clinics and pharmacies. We have over 20,000 plus dedicated employees across the geographies that we are present in, delivering a simple yet strong promise to our different stakeholders: “We’ll treat you well.” We reach out to all economic segments in the GCC countries through our differentiated healthcare services across the “Aster”, “Medcare” and “Access” brands.
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