Area Manager, Al Rostamani Group of Companies LLC, Dubai, UAE

Date: 18-Apr-2023

Location: AE

Company: Al Rostamani Group of Companies LLC

Every employee at Al Rostamani Group plays a role in making a real difference to the business and our customers. We care for our employees by offering them meaningful and purposeful work and an opportunity to grow, learn, contribute and succeed. Today, the Al Rostamani Group has come a long way since its birth in 1957. Our group has grown steadfastly with the guiding principles of Commitment, Care & Vision, alongside a strong sense of active involvement in the community. We are a well-diversified group, with a key presence in industries such as General Trading, Automobiles and Heavy Equipment, Travel, Foreign Exchange, Financial Services, Property Management, Construction, Infrastructure Development and Information Technology Services. Our Group employs approximately 2000 people from 41 different nationalities, which contributes to our multicultural and multi-national environment.

Al Rostamani International Exchange is a leader in providing currency exchange and international remittance services in the UAE. It is an ISO 9001:2000 certified company having a wide range of products and services catering to all income groups for both nationals and expatriates. 

Job Purpose

The role is responsible for sales , revenue & operating profit performance, operational excellence, adherence to procedures and utilization of risk mitigation activities to prevent financial fraud or loss with focus on customer retention and new business development for the branches; and effective cost management.

Job Responsibilities

Drive and implement strategic objectives of the Company as communicated by Management

Coordinate frequently with all  ARIE heads’ of the departments to support the branches business

Ensure implementation of Customer Service policies and maintain the levels of provided services

Maintain beneficial relationship with commercially valuable customers

Monitor Service Performance of team members and give high priority to maintenance of customer relations

Ensure effective Floor Management through spot visits

Plan and lead customer acquisition and retention activities

Constantly monitor and aim to reduce TAT at counters, and ensure Branches premises are well maintained at all times

Handling Customer branches complaint / provide feedback to the quality& services excellence Dept 

Ensure branch appearance / visibility in terms of poster management / marketing support/ housekeeping by leasing with the concern Heads of Departments 

Ensure budgeted Sales , Revenue & Operating profits figures are achieved, by utilizing effective strategies to attract new profitable customers, retain and upgrade existing customers through regular visits

Plan and monitor implementation of Branches Sales & Marketing policies and programs

Lead Sales activities and Marketing programs of the branches to attract new customers & monitor implementation 

Assimilate Market information through surveys and research;

Provide feedback/ suggestions  to Management about new Products, Competition activities and convey the ‘voice’ of the customer to drive policy decisions

Provide leads to Sales Team / Management to gain new business

Identify new locations to launch new branches and present feasibility study to ARIE Top Management for final action. In addition to negotiate with landlord the rental renewal / submit renewal to AGM Operations 

Monitor branches operations and effectively manage business functions of the branches

Conduct random audits on Branches Operations, Quality and related parameters

Ensure adherence to policies and procedures for achieving a satisfactory risk rating for the branches

Monitor deviation in branches policies and procedures and take immediate action

Ensure the right implementation of the AML procedures and KYC initiatives, and attend monthly AML committee meeting

Ensure that controls on cash, valuables, assets, reconciliation, daily closing, and other control procedures are adhered at all times

Ensure Manpower planning and budgeting is done efficiently to support business needs

Formulate an Annual Leave Plan for the branches

Ensure the effective achievement of functional objectives through the leadership of function – setting individual objectives, managing performance, developing and motivating staff, provision of formal and informal feedback and appraisal – in order to ensure that the highest level of performance is achieved

Ensure attending all the monthly branch staff meetings

Job Requirements

Qualifications

Graduate in any related field preferably in Business/Finance background

Experience

Minimum 8 years pf experience in the Financial/Exchange industry with 5+ years at a Supervisory position 

Knowledge & Skills

Customer Focus

Building Business partnerships

Excellent Planning and organization skills

Excellent Communication skills

Excellent Analysis / Problem solving skills

Market & Entrepreneurial Insight

Coaching skill

 

At Al Rostamani Group, we seek talented people who work hard to achieve great things.  We consider not only your skills and experience, but also your passion for the role, your desire to learn and how well you align with our core values of care, commitment and vision.  If this position represents an opportunity you wish to pursue, we invite you to apply.

https://careers.alrostamanigroup.ae/job/Area-Manager/1017962400/

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