At Careem we are led by a powerful purpose to simplify and improve lives in the Middle East, North Africa and Pakistan. We're pioneering the development of innovative services to aid the mobility of people, the mobility of things and the mobility of money.
We're in the driving seat as we help to define how technology will shape progress in some of the fastest-growing countries in the world. Our teams are building tech to meet the needs of the future in areas including data and AI, e-commerce, technology-enabled logistics, maps, identity, and fintech.
We’re well placed to solve complex and meaningful challenges at scale, with deep tech expertise, strong regulatory relationships, a local presence, and increasingly specialised global teams which are structured to operate as autonomous start-ups. Our team of over 400 engineers and developers are empowered to develop cutting-edge technology every day.
Careem was established in July 2012, became a wholly-owned subsidiary of Uber Technologies, Inc. in January 2020, and today operates in over 100 cities across 12 countries.
About the team
CareemPay is Careem’s very own fintech proposition that supports a wide variety of payments and broader financial use cases, including local P2P transfers, international remittances, and bill payments in the UAE. The wallet is now also a key proposition for Careem captain payouts who receive earnings seamlessly and directly into their CareemPay (CPay) wallet.
You will get to be part of a dynamic and autonomous team from Careem veterans to new tigers who joined on a mission to build Careem Pay all aligned on the same values of ownership, shooting to the moon and being of service to customers, partners, colleagues and captains.
What you'll do
You’ll be responsible for managing Careem Pay’s daily product operations, collaborating across Careem teams to manage strategic projects. Initial focus of the role will be on managing Careem Pay for captains, hence strong strategic and operational expertise is essential to success in the role.
Key Responsibilities:
Operations: Support our day-to-day wallet operations in partnership with key external stakeholders. Balance your time between behind-the-desk problem solving and strategic thinking, and on-ground operations and problem solving. Be willing to lend an extra hand to on ground-operations teams as necessary
Develop & Optimise Processes: Monitor product performance to identify the biggest operational gaps, inefficiencies, and risks, and work on solutions in collaboration with various teams. Monitor and analyze key performance metrics to identify areas for improvement and implement corrective actions as necessary
Product Development: Keep a keen eye out for new features to improve our operations and users' experience. Manage consumer feedback and work with teams across Careem to make sure user feedback is translated into meaningful product build
Program/Project Management: Be a resourceful, go-getting multitasker, supporting large, cross-functional initiatives across a variety of areas (product, ops, sales, marketing, etc)
Develop Relationships: Foster strong relationships with markets and functional teams to ensure efficient and productive working relationships
Product growth: Ideate and execute plans to make users and usage of CPay wallet grow through promos, campaign participations and marketing activations
Product analytics: Perform and run various analyses to unlock actionable product insights. Bonus points if you can work with SQL
What you'll need
3+ years of relevant and proven experience in tech, operations, consulting, PMO and/or strategy.
Strong analytical capabilities, mastery of Excel and SQL is required
Experience in defining solutions to complex, strategic topics with a deeply analytical and structured approach to issues
Balance attention to detail with swift execution - we need to do things quickly, and we need to do them well
Self-starter - the ability to self-serve, investigate and get the data we require will make you much more effective in this role
You never hesitate to roll up your sleeves and address something hands-on, you persevere when others fall away
Urdu or Hindi proficiency is a plus
Ability to work on-ground with a “Yes, can do” and “get it done” attitude
Where you'll be
Given the operational nature of the role, you’ll be required to work from Careem Headquarters in Shatha Tower, Dubai
What we'll provide you
In addition to a competitive long-term total compensation with salary and equity, we have a reward philosophy that expands beyond this. As a Careem colleague you will be able to:
Be part of a remote-first environment (3 days remote in country and 2 days onsite per week)
Work from any country in the world for 30 days a year
Use Unlimited Vacation days throughout the year
Access fitness reimbursements for health activities including: gym, health club and training classes.
Work and learn from great minds
Create impact in a region with untapped potential
Explore new opportunities to learn and grow every day
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