Who we are
We are a leading partner for luxury across the Middle East. With more than 600 stores, 300 brands and over 65 years of experience in the region, we have become a major player in the beauty, fashion and gift sectors, by offering service excellence to our partners and delighting all our customers. We are moving fast from a traditional distributor and retailer for luxury in the Middle East, to a hybrid retailer bringing luxury experiences to the fingertips of customers everywhere.
To fuel the next stage of our growth we are looking to build a world class team. From physical retail through to supply chain and customer loyalty, we aim to use technology and data to continuously improve every aspect of our operations. We are looking for top talent to join us on this journey of exploring new horizons together.
What you'll be doing
At Chalhoub, we're driven by digital! As a Site Merchandiser you will be responsible for ensuring offerings and promotions are timely listed online in alignment with stores. You will also be responsible for analysing online purchasing data, competitor comparisons, and translate them into reports to update management.
Product Management
You will manage/create/remove categories and collections on the website
Manage product recommendation and personalization tools
Ensure consistency of product SKUs and labels with ERP system
Align with the Online Brand Strategy plan and assist the dedicated teams on operational actions for acquisition, promotion, retention, communication, etc.
Liaise with the purchasing team for new launches (in line with all stores)
Liaise with the commercial team for new brands listing
Manage the launch of products, including content request from brands and stock request from purchasing team
Ensure all promotions are active online (including; discount promotions, GWP and PWP by country)
Merchandising on Site
Utilise sales and customer analytics to decide how products should be displayed online to maximise sales
Guarantee optimum brand presentation in homepages, landing pages and product description
Product assortment by best sellers, unsung heroes and new launches to optimize sales
Filters and main menu navigation update
Homepage banners and content update to guide customers to our current promotions, newness, product recommendations and best sellers
Optimizing product pages including; product imagery, monitoring reviews, cross-sells/upsell and product page ‘special offer’ banners
Optimize the catalogue to increase conversion rates
Stock Management
Monitor stock levels to avoid out of stock issues during peak season
Forecast and create stock replenishment for the purchasing team to action
Analyze and manage the stock levels to reach sell through ratio KPIs
Coordination
Own the merchandising calendar – planning with marketing, content, social, email and seek to constantly optimize
Work with purchase coordinators to ensure products used in marketing campaigns are online in time, share product links and work with content team to manage social media schedule based on arrivals
Notify marketing/content team of new brand arrivals for photography so it’s ready to launch with Brand online
Work with CRM to determine email schedule, select relevant product
Work with Finance to determine budgets and forecasting
Liaise with concessions for uploads, seasonal updates and sale alignment
Communicate Brand updates and website changes with the team
Reporting
Analyze and report on best sellers by week, month, country, categories and Brands
Draft monthly reports to update brands on their current market shares and ranking against competitors
Update monthly dashboard/CEO dashboard
Generate forecasts and topline definition
Analyze website performance, traffic, conversion and other KPIs across regions and countries
Monitor google analytics on a daily basis to create actionable recommendations
Process daily SMS to customers with pending orders to help minimize the cancelation rate
What you'll need to succeed
Must have strong merchandising experience in eCommerce retail, 4+ years
Experience working with a Fashion eCom business
Good product management and liaison with wider teams
Commercial awareness to drive conversion rates onsite
Strong reporting experience and forecasting
Ability to deliver presentations and reports to senior staff
Stellar communication
What we can offer you
With us, you will turn your aspirations into reality. We will help shape your journey through enriching experiences, learning and development opportunities and exposure to different assignments within your role or through internal mobility. Our Group offers diverse career paths for those who are extraordinary, every day.
We recognise the value that you bring, and we strive to provide a competitive benefits package which includes health care, child education contribution, remote and flexible working policies as well as exclusive employee discounts. To view all our perks and benefits, click here.
We Invite All Applicants to Apply
It Takes Diversity Of Thought, Culture, Background, Differing Abilities and Perspectives to truly Inspire, Exhilarate and Delight our customers. At Chalhoub Group, we are committed to inclusion and diversity.
We welcome all applicants to apply and be part of our exciting future. We ensure equal opportunity for all our applicants without regard to gender, age, race, religion, national origin or disability status.
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