The Manager, Change and HR Planning, EMEA will be responsible for supporting the “people side” of initiatives impacting our hotels and their guests. Primary responsibilities include support of HR Planning processes, overall Project Management of HR projects, HR Project Management and Change Management Support for selected initiatives and support with execution of HR Communications Strategy. Furthermore, the Manager, Change and HR Planning, EMEA, would support EMEA initiatives with change management tools and techniques to ensure their success.
The Manager, Change and HR Planning, EMEA, will be specifically responsible for the following:
Developing and deploying change management and communication tools through practical application of communication knowledge, technical capabilities, and interpersonal skills; messaging, tactics, channels, and tools; and learning tools and techniques to successfully achieve milestones and objectives of EMEA projects
Supporting with the strategic planning process for the HR division including mid-year and annual planning processes
Developing the HR Planning Project Management processes and tools ensuring projects stay on track or are flagged as they become at risk
Supporting the delivery of HR projects as needed
Developing change management tools as needed and continuously enhancing the offering of the Change, Communications and HR Planning team to support the EMEA Continent office
Coordinating meetings, events and communications deliverables as per required timelines
Expected Contributions
Change Management Support
Work alongside the Senior Director, Change Management, Communications and HR Planning to create and execute the EMEA Change Management Plans for EMEA Initiatives
Establish relevant and consistent change management tools and processes for all EMEA key stakeholders (property and above property associates, guests, owners & franchisees)
Be creative and pioneering by challenging the status quo and looking for new and innovative ways to drive successful adoption of initiatives across the business
Support with HR Communications Strategy execution
Assist with change management plan development for key EMEA-wide projects and initiatives
Works with cross-functional project team members to identify and develop solutions for change issues, partnering closely to ensure active exchange of information and communication among project teams
Develops change management best practices by leveraging internal resources, establishing relationships with external subject matter experts, and conducting research and focus groups, etc.
HR Planning Support
Assist with tracking initiatives for EMEA HR to ensure that projects remail on track or are turned around quickly
Provide analysis and reporting to the EMEA CHRO and EMEA VP Strategy, Planning, Org Capability on HR projects and their status
Maintain HR MBO Dashboard and tracker and liaison with Global to coordinate
Support with HR Strategy Workshop planning and execution
Candidate Profile – Key Talents and Experience Desired
REQUIRED:
4-6 years of solid change management experience, PROSCI change management methodology qualification / experience preferred
Proven successful delivery of projects and utilization of project management methodologies
Proven success and comfort in working in large matrix organizations
Significant experience and comfort using MS PowerPoint, MS Word and Content Management Systems
PREFERRED:
Experience in travel/hospitality/lodging industry
Experience of communication tools, approaches, and change methodologies
Experience with Power BI is a plus
skills:
Expert written and verbal communication and presentation skills; listens to others and effectively comprehends information
Ability to develop “client-ready” presentation material and communicate effectively to broad range of stakeholders (including senior leaders and hotel associates)
Demonstrated experience working with and influencing cross-functional teams in a matrix organization
Strong service orientation, consulting skills, and ability to interface with senior business leaders
Strong program and project management skills
Strong presentation and facilitation skills with ability to articulate compelling ideas and drive dialogue
Proficiency with HTML, Canva, Photoshop, Microsoft applications and Power BI
Ability to manage multiple work activities concurrently with minimal supervision
Ability to understand and adjust to changing priorities, circumstances, direction, and personal styles
Able to build and maintain key internal customer and external client relationships by analyzing client needs through soliciting, evaluating and acting on client feedback
Ability to develop and maintain strong interpersonal relationships with team members, internal stakeholders and external constituents; and ability to influence change through these relationships
Ability to integrate and balance priorities, work activities and resources for the benefit of multiple key stakeholders
Ability to establish rapport with colleagues and work collaboratively in a team environment
attributes:
Creative and uses technology to generate engaging, visual and eye-catching content
Strong Interpersonal skills
Actively pursues and supports innovation and continual process improvement
Flexible and supportive - able to understand and adjust to changing priorities, circumstances, direction, and personal styles
Ability to quickly gain the trust and confidence of multiple stakeholders and constituencies
Innovative thinker and agile learner; able to readily apply past learnings in new situations to generate solutions
EDUCATION AND PROFESSIONAL CERTIFICATION:
Minimum BA degree; or relevant advanced degree preferred
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