Head - Operations & Planning, Abu Dhabi Ports Group, Abu Dhabi, UAE

Accountable To

The purpose of the position is to plan, manage, communicate and coordinate the Terminals Operations related activates like cruise business, stakeholders' communications, branding, marketing, announcements, events in the emirate of Fujairah by performing all task related to the elaborations the development of FT.

Responsible for

Core Responsibilities:

Managing overall cruise business related matters in FT that includes (Operational, business development and marketing subjects)

Drive the cruise business development in FT with the cruise lines in line with AD Ports Group’s vision

Prepare reports that drive the decisions of FT CEO for the cruise business

Analyse the overall business performance by providing detailed reports based on strengths, weaknesses which will assist the top management to take appropriate action.

Working Relationship

Overall control on market research activities related to the cruise business

Forecasts the workforce requirements for the department and develops a workforce plan accordingly, in discussion with the top management to obtains requisite approvals

Enforces an open communication culture within the department for better team efficiency and employee satisfaction

Oversee the development of the cruise business incentive program in order to attract more cruise lines to FT

Objectives and Role Profile

Coordinate all cruise activities at Fujairah Terminals under direct supervision of FT CEO via timely coordination with the government stakeholders i.e. Immigration, Customs, Police, Port Authorities and CID.

Have regular meetings with the Agents and Internal & External stakeholders to ensure requirements are met ahead of time.

Oversee the operational methodology of cruise in FT and updated for better practice

Liaise with government stakeholders to ensure smooth operations pre and during the cruise season

Communicate effectively with Immigration and Customs to ensure FT cruise objective is aligned with both parties

Letters and presentations preparation both Arabic and English for external stakeholders

Key Tasks and Performance Indicators

Communicate the cruise schedule and maintain updating if any changes with the cruise terminal stakeholders

Act as FT cruise representative with the government stakeholders in any project after the approval of the management

Work closely with relevant staff to ensure that all required tasks are being solved and closed.

Supervise the work of subordinates to ensure that work is distributed and work procedures are followed properly.

Developing input and support in developing an integrated communications strategy for the company incorporating PR, Marketing and Online.

Implement communications plans from time to time to increase brand awareness and recognition for the organization.

Qualifications/Experience/Competencies

Bachelor or equivalent degree in business administration, public relations or relevant field such as languages, marketing, etc...

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