As the world’s largest family of luxury hotels, we all take great pride in being genuine ambassadors of the InterContinental® brand. Shaped by decades of international know-how and local insights, our passion for luxury travel spans cultures and customs. Inspiring us to create warm and sophisticated experiences for those seeking a richer perspective on the world.
Each of our hotels cultivates a distinctive style and ambiance where we embrace every opportunity to give our guests a personal and enriching experience. If you’d like to embrace a wider world of experiences and opportunities, we’d like to welcome you to join InterContinental Dubai Marina as Duty Manager.
InterContinental Dubai Marina is a Five Star luxury hotel in the heart of Dubai Marina with 328 rooms and residence suites, flexible event space and restaurants & bars. With over 40 languages and countries represented by the staff, the hotel weaves together an international five star presence.
Your duties will be including but not limited to
Accountable for maintaining smooth, efficient and seamless operations in Front Office
Respond to guest needs and resolve any issues that may arise
Supervise, direct and support all Front Office colleagues as required
You will be required to work a variety of shifts including but not limited to night duty
You will also be fully conversant with all hotel emergency procedures
Ideally, you'll have some or all the following qualifications and experience we're looking for:
Minimum 2 years’ experience in a hotel’s Front Office department with a minimum of 1 year experience as a team leader, shift supervisor, or duty manager
Excellent customer relations, problem solving and management skills
Working knowledge of hotel property management systems such as Opera and an understanding of point of sales systems such as Micros
Proficient in complaint handling and have five star quality customer service skills
In return we'll give you a competitive financial and benefits package and the chance to work with a great team of people. Most importantly, we'll give you Room to be yourself.
So what's your passion? Please get in touch and tell us how you could bring your individual skills to IHG by clicking "Apply Online" now!
We are an equal opportunities employer.
Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today and let's #GoFurtherTogether.
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