Customer Relation Specialist, Danzas AEI Emirates L.L.C., Dubai, UAE

Danzas AEI Emirates L.L.C. is a joint venture between Al Tayer Group and DHL Global Forwarding. It’s the market leader in Freight Forwarding and Logistics in Dubai.

 

The brand name is taken from the original Danzas Company, now rebranded as DHL Global Forwarding, which was established in 1815 by Louis Danzas. In the UAE, Al Tayer Group started the logistics business in 1989, later rebranding as Danzas AEI Emirates. The company has grown from strength to strength to become the leading logistics provider in Dubai and the Northern Emirates.

 

With a workforce of 1,200 DHL Certified Logistics and Freight Forwarding experts, Danzas puts its people front and center of everything, to ensure it attracts, develops and retains the best team, executes the best operations, delivers the best customer experience, and creates the best results for all its customers and partners. It offers leading transportation solutions by Air, Ocean, and Road. Danzas is the market leader in Customs Brokerage and has won awards for smart freezone and clearance services. With warehouse capacity exceeding 240,000 m2, no customer is too large or too small.

  

Connecting People. Improving Lives.   

  

Currently, we are looking for a passionate and energetic Customer Relation Specialist to be based in the Charge Back. In this role, the successful candidate will be responsible for providing high-quality services for customers by responding to their inquiries and concerns and resolving complaints about the company's services.

  

Key Responsibilities

 

Acts as key contact for allocated customers

Accept and process orders for handover to Operations

Stay informed on shipment and exception status for allocated customers

Proactively inform customer on shipment status and exceptions

Provide spot quotations and performs up- and cross-selling on inbound customer calls

Pass on leads to Sales

Builds and maintains business relationship with customers by providing prompt and accurate service so as to promote customer loyalty

Handle customer requests with regard to Go Green topics

Take and handle any customer complaints; solves customer complaints or assigns tasks to other functions

Act as first contact point for customer claims for notification and reception of claims and respective document collection

Performance management & reporting-Excel Skills – Ability to create reports and analyze data using key excel functionality. (Sum/V Look up/ Pivots)Power Point presentations – Ability to create a PPT using relevant data from various stakeholders.

Identify and assess customer needs and provide satisfaction

Provide accurate, valid and complete information by using the right methods and tools

Follow communication guidelines, procedures and policies

Take extra mile to engage with customers

Mentoring team members and provide training and best practices

   

Job Skills, Qualifications & Experience:

 

Good knowledge of forwarding business and business systems

Good knowledge of CS processes and

Ability to identify and meet customer needs in a pleasant and friendly manner

Excellent communication and interpersonal skills

Good telephone and E-mail skills

Commercial attitude

Good knowledge in English (verbal/written)

One year experience in Freight Forwarding and/or Customer Services

Ability to multitask, prioritize and manage time effectively

Graduate or higher

1 year experience

   

We offer:

Opportunities in a global company where you can contribute your ideas and skills to move towards our shared goals.

Possible further career development

Competitive salary

Why join DHL Global Forwarding?

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