We are the NestlΓ© Nespresso SA Company and are proud to be one of the fastest growing operating unit of NestlΓ©. Our passionate, entrepreneurial-minded team has transformed Nespresso into the reference in portioned coffee and one of the world’s most trusted brands. Our growth comes from our commitment to research and development in order to pioneer and be the reference in the portioned coffee sector to provide the very highest quality coffees that could be enjoyed in the comfort of consumers' own homes and also savored at out-of-home locations, such as restaurants, hotels, offices and luxury retail businesses. We guarantee quality by taking a careful, thoughtful approach in how we source our ingredients, produce and market our premium coffee products. With corporate headquarters in Lausanne, Switzerland, Nespresso is present in over 60 countries and counts over 12,000 employees worldwide. To learn more visit www.nespresso.com.
Nespresso is on a mission, through uncompromising choices, to bring exceptional and sustainable coffee to your home. With every cup, we elevate coffee moment into a movement, with taste and purpose. Cultivating coffee as an art, to grow the best in each of us.
Here’s why we think you should choose us:
Competitive wage + Quarterly and Annual Bonus
Comprehensive total rewards benefits package
Free coffee machine + Monthly Nespresso credit
Exclusive employee discounts
Excellent training and development programs
Growth opportunities
Free unlimited coffee during working shifts
And much more!!
Position summary
As a Boutique Manager, you will drive excellent results in all areas including team building, key performance indicators and boutique operations.
A day in the life
As a Boutique Manager, your main responsibilities will include, but not be limited to:
Sales and Customer Service:
Achieve with team the daily, weekly, monthly sales and service level targets set for the boutique.
Maximize guest frequency, sales and acquisition of new club members in the boutique.
Maximize capsule, accessories and machines sales in the boutique.
Maintain current and up to date knowledge on coffee and the NESPRESSO product.
Continuously evaluate the quality of service and give individual feedback to the Boutique Specialists.
Leadership/Team Management:
Drive the implementation of company programs by motivating and instructing the team to meet operational and organizational objectives.
Motivate and coach team to provide exceptional customer service in keeping with our brand image.
Plan, identify, communicate and delegate appropriate responsibilities to team to ensure a smooth operation.
Provide coaching and direction to the team in an effort to achieve operational goals. Consistently review KPI’s to identify problems, concerns and opportunities for improvements. Create action plan to achieve goals.
Operations:
Monitor and manage staffing levels to ensure boutique operations and customer service goals are met.
Recruit, hire and train the team.
Establish annual sales forecasts and capacity planning with regional boutique manager
Utilize tools and analyze financial reports to identify and address inventory and sales trends.
Use all operational tools to plan for and achieve excellence in staffing, scheduling, monthly reports, cash management and inventory management.
Implement SOP’s and guidelines for the boutique ensuring team compliance.
Run monthly and quarterly physical stock inventories, place orders and check deliveries to ensure adequate stock levels.
Deliver all requested weekly and monthly reports in a timely manner.
In partnership with IT, ensure that IT systems function correctly.
What will make you successful
5+ Years of High-Volume Retail Management; the luxury retail space is an asset
Located in Khobar/Dammam, or Makkah
Demonstrated ability to prioritize and plan multiple priorities
Strong team-building skills with a history of effective team coaching and development
Effective time management, communication, problem-solving and analytical skills
Passionate about coffee and sustainability
Experience in the food or coffee space an asset
Nespresso is an equal opportunity employer committed to diversity and inclusion. If you are selected to participate in the recruitment process, please inform Human Resources of any accommodations you may require. Nespresso will work with you to ensure that you are able to fully participate in the process.
Candidates will be considered as they apply.
NestlΓ© is the largest food and beverage company. We are 308,000 employees strong driven by the purpose of enhancing the quality of life and contributing to a healthier future. Our values are rooted in respect: repect for ourselves, respect for others, respect for diversity and respect for our future. With more than CHF 91.4 billion sales in 2018, we have an expansive presence with 413 factories in more than 85 countries. We believe our people are our most important asset, so we'll offer you a dynamic inclusive international working environment with many opportunities across different businesses, functions and geopraphies, working with diverse teams and cultures. Want to learn more? Visit us at www.nestle.com.
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