Job Requisition ID: 152826
Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United Arab Emirates. Structured into five operating divisions; automotive, financial services, real estate, retail and healthcare; employing more than 35,000 employees across more than 20 countries in the Middle East, Asia and Africa, Al-Futtaim Group partners with over 200 of the world's most admired and innovative brands. Al-Futtaim Group’s entrepreneurship and relentless customer focus enables the organization to continue to grow and expand; responding to the changing needs of our customers within the societies in which we operate.
By upholding our values of respect, excellence, collaboration and integrity; Al-Futtaim Group continues to enrich the lives and aspirations of our customers each and every day
Overview of the role:
To operate within the context of Unified Communication solutions. Must be trained and certified on PABX/UC, CC solutions of any of the following products Alcatel Lucent, Cisco, Avaya, Mitel. The engineer will be part of the support team to Analyse, Design, Build, test and deploy the unified communication solutions.
What you will do:
• Coordinate with presales and sales team to design ICT solution as per requirement of customer.
• Implement the solution as specified.
• After sales support maintenance as per SLA signed with customers.
• Plan, configure and oversee the implementation of Unified communication solutions in co-ordination with customers, principals, service providers, and business partners to ensure implementation meets design parameters.
• Work on design and implementation of UC related infrastructure.
• Providing post-sales support to customers.
• Advanced Diagnostics (Tier 3 Technical Support) for Unified Communication Solutions :( i.e. Integration between hardware & software, messaging, UC/CC, CTI, applications, call accounting, recording and Complex multi-vendor solutions. )
• Incident Management (Break/fix) activities including, but not limited to:
• Determining best means to get system back up and running to original specifications.
• Coordinating the repair/replacement of failed equipment.
• Maintain current working knowledge of relevant system technologies.
• Attending service requests, preventive maintenance health checks.
• Perform change management activities.
• Ensure the committed timelines are met for the projects at customer sites within the agreed scope, cost, and quality.
• Ensure all project deliverables are tracked and communicated as per customer requirements.
• Installing, configuring, and maintaining enterprise level network hardware and applications.
• Provide support for project implementation & documentation.
• Training to customers on system usage.
• Prioritizing workload to maximize productivity and minimize customer downtime.
• Ensure Customer Satisfaction with 24x7 Support readiness.
Required Skills to be successful:
Job-Specific Skills:
Expert Level Certifications in Alcatel Lucent voice solutions/ACSE or from similar vendor.
Expert in implementing Alcatel Lucent OmniPCX Enterprise, OpenTouch Multimedia Services, Rainbow solutions, UC Applications, multi-vendor integrations.
Extensive design, implementation, and post –sales experience of UC solutions.
Experience in commissioning and support services of Unified communication solutions along with data networking.
Must have full solutions lifecycle experience including gathering requirements, design, test, documentation, configuration, and maintenance.
Excellent incident, problem management and analytical skills.
Strong understanding of UC-related protocols, SIP based infrastructure, UC applications, and integrations.
What equips you for the role:
Minimum Qualifications and Knowledge:
Graduate engineer or Diploma holder in Electronics / Telecom / IT/ computer science.
Minimum Experience:
Must have minimum 5 years of experience in Alcatel Lucent Voice/UC solutions or from similar vendor.
Technical Subject matter expertise on of Alcatel Lucent Unified Communication Solutions.
Extensive hands-on experience with voice and data infrastructure.
About Al-Futtaim Engineering & Technologies
Al-Futtaim Engineering & Technologies offers customers complete engineering and systems integration solutions.
The Engineering arm operates in the UAE, Qatar, Saudi Arabia and Egypt providing a wide variety of products and services from air conditioning, scaffolding and access solutions, elevators and escalators, control and life safety, facilities management, building products, MEP, Energy Management, Technology Infrastructure and Digital Transformation.
The Technologies division provides complete business solutions to large, medium and small customers that include, contact centre solutions, business applications, business intelligence, data management, advanced analytics amongst others. The IT infrastructure portfolio comprises IP telephony, ELV systems, networking solutions, professional audio-visual solutions and managed services.
These solutions are further complemented by services that include project management, installation, testing, commissioning and after-sales maintenance contracts.
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